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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Routing- Configuration
  • 1. Predictive Routing Setup
  • 2. Queue and Routing Configuration
  • 3. Performance Optimization
- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Overview of Predictive Routing
  • 3. Business Use Cases
Genesys Predictive Engagement- Action Maps
  • 1. Action Map Configuration
  • 2. Customer Journey Triggers
  • 3. Targeting and Engagement Rules
- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Predictive Engagement Fundamentals
  • 3. Configuration of Engagement Features
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Agent Interaction Experience
  • 3. Journey Context
- Reporting and Analytics
  • 1. Performance Reporting
  • 2. AI-driven Insights
  • 3. Engagement Analytics

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q46-Q51):

NEW QUESTION # 46
Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 47
Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 48
In GPE, what is a "Journey"?
Response:

Answer: B


NEW QUESTION # 49
What happens if the condition set in an action map is no longer met during the visitor session?
Response:

Answer: D


NEW QUESTION # 50
GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

Answer: B


NEW QUESTION # 51
......

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