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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Workflow/Process Automation	15%	- Approval processes - Salesforce Flow - Automation best practices
Topic 2: Sales and Marketing Applications	10%	- Campaigns and products - Lead and opportunity management - Forecasts and sales processes
Topic 3: Agentforce AI	8%	- Use cases and limitations - AI assistant configuration
Topic 4: Object Manager and Lightning App Builder	20%	- Lightning App Builder and page layouts - Standard and custom objects - Fields, relationships, and schema - Lightning record pages and components
Topic 5: Productivity and Collaboration	10%	- Email and calendar integration - Activities, tasks, and events - Chatter configuration
Topic 6: Service and Support Applications	10%	- Knowledge and support tools - Entitlements and service contracts - Case management
Topic 7: Configuration and Setup	15%	- Profile and permission sets - Sharing model and access controls - User management and security - Company and org settings
Topic 8: Data and Analytics Management	17%	- Data security and quality - Reports and dashboards - Data import/export tools - Data validation and deduplication

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Salesforce Certified Administrator Sample Questions (Q70-Q75):

NEW QUESTION # 70
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?

A. Modify the Opportunity stage a dependent picklist to the Lead source field.
B. Change the Opportunity stage field to read only on the page layout.
C. Configure a validation rule requiring Lead Source when the stage is set to closed won.
D. Make Lead Source a dependent picklist to the Opportunity stage field.

Answer: C

Explanation:
Explanation
Validation rules allow you to enforce data quality by preventing users from saving records that do not meet certain criteria.
References: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

NEW QUESTION # 71
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?

A. Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.
B. Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.
C. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
D. Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

Answer: B

Explanation:
Explanation
A criteria-based sharing rule is a tool that allows administrators to share records with certain users based on field values rather than ownership. For example, a criteria-based sharing rule can share all opportunities with a cross-sell opportunity type with a specific group of users. A public group is a collection of individual users, roles, roles and subordinates, or other groups that can be used to simplify sharing settings and other processes.
In this case, the administrator can add the subject matter experts to a public group and give them access to records with a criteria-based sharingrule that matches the cross-sell opportunity type. References:
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria_rules.htm&type=5https://help.salesforce.com/s/a

NEW QUESTION # 72
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?

A. Prebuilt Flow Templates.
B. Prebuilt Auto-Responses.
C. Prebuilt Email Templates.
D. Prebuilt Quick Texts

Answer: B

NEW QUESTION # 73
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?

A. Mass Transfer Tool
B. Data Import Wizard
C. Data Loader
D. Dataloader.io

Answer: A

NEW QUESTION # 74
Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.
How should an administrator support this request?

A. Add Formula Fields to track Stages on each Opportunity.
B. Use process builder to capture the daily average on each opportunity.
C. Run the Opportunity Stage Duration report.
D. Refresh weekly reporting snapshots for Closed Opportunities.

Answer: C

Explanation:
Explanation
The Opportunity Stage Duration report is a standard report that shows how long opportunities spend in each stage before they are closed. It can be used to measure the average stage duration for all closed opportunities by grouping and summarizing the data by stage name and duration fields. Using process builder to capture the daily average on each opportunity is not feasible because it would require creating multiple fields and formulas on the opportunity object and updating them every day. Adding formula fields to track stages on each opportunity is also not practical because it would require creating multiple fields and formulas on the opportunity object and maintaining them every time a stage changes. Refreshing weekly reporting snapshots for closed opportunities is not necessary because the report can run on real-time data without snapshots.
References:
https://help.salesforce.com/s/articleView?id=sf.reports_opportunity_stage_duration_report.htm&type=5

NEW QUESTION # 75
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