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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Integration & Optimization15%- Performance optimization
  • 1. Salesforce Mobile app configuration
  • 2. Lightning Experience optimization
- Integration requirements
  • 1. Email integration
  • 2. Calendar integration
  • 3. Third-party integrations
- Ongoing support and maintenance
  • 1. Release management
  • 2. User adoption monitoring
Analytics & Insights10%- KPI measurement
  • 1. Report on business outcomes
  • 2. Define success metrics
- Configure analytics features
  • 1. Sales Cloud Einstein features
  • 2. Forecasting configuration
  • 3. Einstein Analytics basics
Migration & Data Management10%- Data quality management
  • 1. Matching rules
  • 2. Duplicate rules
- Data migration strategy
  • 1. Data mapping
  • 2. Data loader configuration
  • 3. Data validation rules
Customer Discovery15%- Determine the scope and business objectives
  • 1. Identify key stakeholders
  • 2. Define business requirements
  • 3. Assess current business processes
- Conduct discovery sessions
  • 1. Understand sales methodology
  • 2. Document pain points and challenges
  • 3. Capture success criteria
Planning & Solution Design25%- Design Sales Cloud solution
  • 1. Design opportunity management
  • 2. Design account and contact management
  • 3. Design lead management process
- Design user adoption strategy
  • 1. Change management
  • 2. Training requirements
- Define data model requirements
  • 1. Field-level security
  • 2. Record types and page layouts
  • 3. Custom objects design
Salesforce Configuration25%- Configure reporting and dashboards
  • 1. Custom report types
  • 2. Dashboard components
  • 3. Standard and custom reports
- Implement automation
  • 1. Process Builder
  • 2. Approval processes
  • 3. Flow Builder
- Set up Sales Cloud features
  • 1. Configure lead scoring
  • 2. Set up Salesforce Engage
  • 3. Configure Einstein Activity Capture

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q112-Q117):

NEW QUESTION # 112
How is access to data controlled through reports?

Answer:

Explanation:
The information you see in reports is the data that you can access.
This includes records you own, records to which you have read or read/write access, records that have been shared with you, records owned by or shared with users in roles below you in the hierarchy, and records for which you have "Read" permissions.


NEW QUESTION # 113
If you need to compare two values within one group and display unconnected points what type of chart would you use?

Answer:

Explanation:
A Scatter chart.


NEW QUESTION # 114
Cloud Kicks' sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights. Which three insights can this provide? Choose 3:

Answer: A,B,E


NEW QUESTION # 115
CORRECT TEXT
What are key ways to increase user productivity?

Answer:

Explanation:
1. Reduce clicks through implementation of inline editing, tagging,multiple page layouts and use of links + buttons
2. Display data from multiple objects - hovers, custom pages, cross object formulas and console.


NEW QUESTION # 116
A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness?
Choose 2 answers

Answer: A,D


NEW QUESTION # 117
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