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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Topic 2: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Topic 3: Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Topic 4: Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Topic 5: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 6: Service Request Management	25%	- SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q18-Q23):

NEW QUESTION # 18
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management language locales
B. Default chat channel preferences
C. Knowledge management article links
D. Service request links
E. Default timezone
F. Product and category filtering
G. Default communication preferences
H. Default notification preferences

Answer: A,C,D,F

NEW QUESTION # 19
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
B. VBCS is a visual development tool for creating applications in DCS.
C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D. DCS is a visual development tool for creating applications in VBCS.

Answer: A,B

NEW QUESTION # 20
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You did not enable the vertical toolbar which is required, while the horizontal is optional.
B. The signed-in user does not have the appropriate access privileges to a toolbar.
C. The only toolbar enabled is the default one, and you must configure at least two.
D. You have not enabled the Computer Telephony Integration (CTI) service.
E. You entered a toolbar height that is not more than 70 pixels.

Answer: A,D

NEW QUESTION # 21
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select the task Manage Service Request Categories.
B. Complete Category Name.
C. Check the Active flag.
D. Select Create Category > Create Top-Level Category.
E. Select Service Catalog in Functional Areas.
F. Select Create Category > Create Child Category.
G. Select Status = "Active".

Answer: A,D,F,G

NEW QUESTION # 22
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
B. be required to create all of your own components for the display of Engagement Cloud objects
C. have to contact Oracle Support for the permission to deploy your custom DCS application
D. not be able to preview your application before you publish it

Answer: B

NEW QUESTION # 23
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