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Cisco 500-442 Exam Syllabus Topics:

Section	Weight	Objectives
Basic Calls and Agent settings	20%	- Build basic ICM scripts - Configure basic agent functionality - Deploy basic call settings - Configure basic call treatment
Advanced Features	10%	- Understand CCE features beyond default
Configuration and Implementation	20%	- Implement precision routing - Configure agent teams and supervisors - Utilize Finesse administration tool
Reporting	10%	- Utilize CUIC
Advanced Configuration	20%	- Configure RONA support - Implement VXML applications - Configure roles and departments
Overview	20%	- Describe CCE components and architecture - Explain call flow - Understand Contact Center basics - Describe access tools

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q30-Q35):

NEW QUESTION # 30
How can the Extension Mobility feature be described?

A. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

Answer: C

Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html

NEW QUESTION # 31
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

A. Call type
B. ICM script
C. Network VRU
D. Skill Targets
E. Media routing domain

Answer: A,B

NEW QUESTION # 32
What are two parts of a Single Sign-on message flow? {Choose two.)

A. IdS provides a login page for authenticating the user
B. IdS detects the user has a valid access token
C. IdS detects the user has an invalid access token
D. IdP provides a login page for authenticating the user
E. Browser issues PUT of the Finesse desktop with an access token

Answer: A,D

NEW QUESTION # 33
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A. Security Configuration Designer
B. Report Definition Designer
C. Dashboard Administrator
D. Report Designer
E. Security Administrator

Answer: B,D

Explanation:
Within Cisco Unified Intelligence Center (CUIC), the two role types that have access to reporting objects, maintained through a system of Roles and Permissions, include:A.Report Designer:This role is responsible for creating and modifying reports within CUIC, tailoring them to meet specific informational needs.D.Report Definition Designer:This role involves defining the structure and sources of data for reports, ensuring that the reports provide relevant and accurate information.References:Cisco CUIC documentation, which covers the platform's roles and permissions model, details the responsibilities and access levels of different roles, including Report Designer and Report Definition Designer.

NEW QUESTION # 34
How can the Extension Mobility feature be described?

A. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

Answer: C

Explanation:
Extension Mobility (EM) is a Cisco Unified Communications Manager (CUCM) feature that separates user configuration from physical phone hardware, enabling hot-desking in contact center environments.
Why the Correct Answer is Right: C precisely matches the official Cisco definition-EM allows agents to log into any IP phone and have their personal phone configuration (line appearances, services, speed dials) follow them. This is critical in hot-desking CCE environments as documented in the Cisco CUCM Administration Guide.
Why Each Incorrect Answer is Wrong: A is wrong because Device profiles for Extension Mobility are created and managed in CUCM, not in CCE. B is wrong because adding device profiles and phones to the PG user account describes a PG configuration step, not the definition of Extension Mobility. D is wrong because Extension Mobility Cross Cluster (EMCC) specifically enables EM across different CUCM clusters-this statement is the opposite of correct.
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NEW QUESTION # 35
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