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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Passing Score:	73%
Available Languages:	English
Exam Format:	Multiple Choice, Multiple Response
Exam Duration:	60 minutes
Real Exam Qty:	30
Exam Price:	$500 - $700 USD
Related Certifications:	SAP Certified CX Solution Advisor SAP Certified Presales Consultant
Certificate Validity Period:	5 years
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C-BCSCX-2502 Latest Exam Question | C-BCSCX-2502 Original Questions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which of the following is a feature of SAP Customer Data Platform?

A. Al customer overview
B. Unique customer database
C. Payload customer error messages
D. Product Workbench

Answer: B

NEW QUESTION # 17
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Optimize buying lifecycle
C. Lower customer acquisition costs
D. Increased profitability
E. Improved customer satisfaction and retention

Answer: B,C,D

NEW QUESTION # 18
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Opportunity to Quote
B. Quote to Order
C. Hire to Retire
D. Source to Pay
E. Lead to Opportunity

Answer: A,B,E

NEW QUESTION # 19
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform
B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
C. Enterprise Consent and Preference Management
D. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)

Answer: A

NEW QUESTION # 20
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration caters for error handling and monitoring
C. Integration is GDPR compliant
D. Integration value mapping needs to be maintained
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: B,D,E

NEW QUESTION # 21
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