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Cisco 820-605 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Success Plan Creation	25%	- Success planning and goal setting - Stakeholder engagement and alignment - Customer journey mapping
Topic 2: Renewals and Expansion	15%	- Renewal strategies and processes - Identifying expansion opportunities - Driving customer loyalty and growth
Topic 3: Customer Success Industry Knowledge	15%	- Customer Success trends and market dynamics - Customer lifecycle management - Value realization and business outcomes
Topic 4: Barrier Management	25%	- Developing barrier removal strategies - Identifying adoption barriers - Overcoming resistance and technical hurdles
Topic 5: Customer Success Management	20%	- Usage data interpretation and analysis - Continuous value orchestration - Customer engagement and relationship building

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Cisco Customer Success Manager Sample Questions (Q171-Q176):

NEW QUESTION # 171
Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company A?

A. Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.
B. Perform a marketing campaign and share the roadmap of new products.
C. Provide recommendations for training or suggest new features based on data analysis.
D. Observe net promotor scores and how likely the customer is to recommend the products to someone else.

Answer: C

NEW QUESTION # 172
Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?

A. Identify and document barriers that impact product C.
B. Offer and encourage the opportunity for the customer to participate in a success story for product F.
C. Contact and collaborate with the individuals involved in the onboarding of product E.
D. Design and propose a discount on product G.

Answer: A

NEW QUESTION # 173
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

Explanation:
A blue rectangular sign with black text Description automatically generated

NEW QUESTION # 174
What is a leading indicator of adoption in the healthscore?

A. renewal
B. integrated account plan
C. product sales
D. product quality

Answer: D

NEW QUESTION # 175
What is Quarterly Success Review?

A. new success plan that focuses on the upcoming goals for the customer.
B. technical analysis that outlines the implementation plan and adoption barriers.
C. gap analysis that focuses on the state of the customer's current architecture.
D. a conversation that outlines key initiatives that are agreed upon in the success plan.

Answer: A

NEW QUESTION # 176
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