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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:	PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert)
Exam Name:	ITIL 4 Foundation Examination
Exam Number:	ITIL-4-Foundation
Passing Score:	26/40 (65%)
Exam Duration:	60 minutes
Related Certifications:	ITIL 4 Practice Manager ITIL 4 Managing Professional ITIL 4 Strategic Leader
Available Languages:	Chinese (Simplified), Portuguese, Spanish, German, English, French, Japanese
Real Exam Qty:	40
Exam Price:	Varies by region (~USD 300–400 equivalent)
Certificate Validity Period:	3 years (renewal required via PeopleCert Continuing Professional Development)
Exam Format:	Multiple choice, Closed book, Scenario-based questions (basic level)
Recommended Training:	AXELOS Accredited Training Organizations PeopleCert Official Training
Exam Registration:	PeopleCert Official Registration ITIL Certification Overview
Sample Questions:	ITIL ITIL-4-Foundation Sample Questions
Exam Way:	Online proctored or onsite test center (PeopleCert authorized delivery)
Pre Condition:	No formal prerequisites required. Basic IT familiarity recommended.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation

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ITIL 4 Foundation Certification Exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 is the latest version of the Information Technology Infrastructure Library (ITIL), a globally recognized framework for IT service management. ITIL 4 Foundation Exam certification is designed for IT professionals who want to learn about ITIL 4 and its best practices for managing IT services.

ITIL 4 Foundation Exam Sample Questions (Q85-Q90):

NEW QUESTION # 85
Why should a service level agreement include bundles of metrics?

A. To reduce the number of metrics that need to be measured and reported
B. To help focus on business outcomes, rather than operational result.
C. To ensure that the service levels have been agreed with customers
D. To ensure that all services are included in the service reports

Answer: B

Explanation:
Individual metrics without a specified service context are unhelpful. They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLA

NEW QUESTION # 86
Which practice establishes a channel between the service provider and its users?

A. Service desk
B. Change enablement
C. Relationship management
D. Supplier management

Answer: A

Explanation:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes

NEW QUESTION # 87
identify the missing word(s) in the following sentence.
The purpose or the problem management practice is to reduce the likehood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and Known errors.

A. workarounds
B. changes
C. configuration items
D. events

Answer: A

NEW QUESTION # 88
What describes how components and activities work together to facilitate value creation?

A. The ITIL guiding principles
B. A service relationship
C. The four dimensions of service management
D. The ITIL service value system

Answer: D

NEW QUESTION # 89
What ensures that a service provider and a service consumer continually co-create value?

A. Service relationship management
B. Change enablement
C. Service offerings
D. Service consumption

Answer: A

Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=and%20stakeholder%20managemen

NEW QUESTION # 90
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