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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and build service value streams25%- Resource and capability management
  • 1. Buy vs build and sourcing strategies
    • 2. Planning and allocation
      - Service value system and value streams
      • 1. Core concepts and principles
        • 2. Designing value streams and workflows
          Topic 2: Support and improve services25%- Performance measurement and improvement
          • 1. Metrics and monitoring
            • 2. Continual improvement practices
              - Service support and incident management
              • 1. Incident and problem management
                • 2. Service desk and request fulfilment
                  Topic 3: Create and develop services25%- Quality assurance and validation
                  • 1. Testing and verification
                    • 2. Service level management
                      - Service design and development practices
                      • 1. Requirements definition and specification
                        • 2. Service components and architecture
                          Topic 4: Deliver and transition services25%- Service transition and change management
                          • 1. Deployment and implementation
                            • 2. Change enablement and release management
                              - Service delivery and operational practices
                              • 1. Service operation and control
                                • 2. Service integration and management

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                                  Discount ITIL-4-CDS Code & Peoplecert ITIL-4-CDS Latest Exam Notes: ITIL 4 Specialist: Create, Deliver and Support Pass Success

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q17-Q22):

                                  NEW QUESTION # 17
                                  A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached.
                                  What is the BEST approach to resolve this issue?

                                  Answer: B


                                  NEW QUESTION # 18
                                  An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

                                  Answer: B


                                  NEW QUESTION # 19
                                  Which is often included in an Agile approach to software development?

                                  Answer: D


                                  NEW QUESTION # 20
                                  A service provider works with a diverse group of customers, including corporate, private, and partner organizations. The service provider's service desk supports users from all customer organizations. However, different users prefer different communication channels. In response to their preferences, the service provider implemented email, chat, phone, and website contact form for the users to contact the service desk. The service desk team is increasingly struggling to monitor all channels and respond timely. Some user queries are not noticed early enough, and the users are complaining. What should the service provider do to improve the situation?

                                  Answer: A


                                  NEW QUESTION # 21
                                  A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?

                                  Answer: D

                                  Explanation:
                                  Release Management practice is responsible for defining and governing how software is built, packaged, and deployed across environments. By establishing standardized CI/CD pipelines, enforcing repository structures, and managing artifact versioning policies, it ensures consistency, repeatability, and traceability from development through production. This central oversight accelerates integration, embeds security and quality gates, and reduces deployment failures.Option B is incorrect because Service Validation and Testing focuses on designing and executing tests; it relies on established pipelines but does not own their standardization or governance.


                                  NEW QUESTION # 22
                                  ......

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