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Salesforce Sales-Con-201 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reports and Dashboards
Topic 2: Opportunity Management
Topic 3: Collaboration and Integration
Topic 4: Sales Productivity and Management
Topic 5: Account and Contact Management
Topic 6: Implementation Strategies
Topic 7: Industry Knowledge
Topic 8: Data Management
Topic 9: Sales Lifecycle Management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q120-Q125):

NEW QUESTION # 120
Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered.
Which section of a SOW should the consultant discuss with CK to meet the requirement?

Answer: A

Explanation:
The Scope section of the Statement of Work (SOW) typically includes details on the services and deliverables provided, which would encompass user training on new features and the method of delivery. The consultant should discuss this section with Cloud Kicks to clarify responsibilities and expectations related to user training, ensuring that the SOW addresses CK's requirements for effective user adoption and training outcomes.


NEW QUESTION # 121
When a lead is created, Cloud Kicks wants to implement rules to assign the lead to the appropriate user. The new record should have the assignee's default record type. Which approach should the consultant recommend to meet the requirement most efficiently?

Answer: A


NEW QUESTION # 122
Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team. Which metric should the consultant recommend to help UC emphasize the importance of customer retention to the overall business strategy?

Answer: A


NEW QUESTION # 123
In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward. Which strategy should a consultant recommend to address the VP's concern?

Answer: C


NEW QUESTION # 124
The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects. Which action should a consultant recommend to meet the requirement?

Answer: A


NEW QUESTION # 125
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