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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Enabling Slack Success	15%	- Adoption strategy and best practices - Optimization and training - Analytics and usage measurement
Topic 2: Workspace Administration	9%	- Multi-workspace architecture design - Workspace visibility and configuration - Workspace creation and approval process
Topic 3: Channel and User Group Administration	28%	- Channel types and management - User group creation and administration - Archiving and deletion policies
Topic 4: Fundamentals	9%	- Slack paid plan features - User roles and responsibilities - Workspace and organization settings and dashboards
Topic 5: Security	15%	- Data protection and retention policies - Audit and monitoring - Security governance and compliance
Topic 6: App Administration	10%	- Integration management - Workflow Builder usage - App installation and configuration
Topic 7: User Lifecycle Management	14%	- User provisioning methods - Authentication and access control - Guest account management

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Salesforce Certified Slack Administrator Sample Questions (Q105-Q110):

NEW QUESTION # 105
You're a Slack Workspace Owner responsible for setting up an app-approval process.
In order to set up this process, which two actions are recommended?
(Select the TWO best answers.)

A. Instruct app requestors to post a business justification in #help-admins when requesting apps.
B. Send all notifications to a specific channel that includes all app managers for app approval.
C. Turn on app approval so members can only install apps that have been pre-approved.
D. Send all app approval requests to app managers in a Slackbot message.
E. Restrict apps that aren't already used by your organization.

Answer: B,C

Explanation:
According to Slack App Management best practices:
"Turn on app approval to restrict app installation to only those apps that have been reviewed and approved."
"Notifications about app requests should be sent to a specific Slack channel where app managers can easily review and approve or deny requests." Options A and C suggest manual, ad-hoc processes, which are not scalable or officially recommended for structured app management. Option B incorrectly describes app restrictions not tied to a formal approval process.
(Reference: Slack Administration Study Guide - App Management and Approvals)

NEW QUESTION # 106
You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

A. Turn on app approvals, and have users individually request to install each app.
B. Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
C. Use an Admin API to manage and approve apps automatically.
D. Pre-approve daily productivity apps, and restrict apps that are not commonly used.

Answer: B

Explanation:
Slack best practices recommend:
"Pre-approving key apps ensures fast adoption while restricting high-risk apps maintains security compliance." Admin API (B) is more technical and unnecessary at launch. Individual requests (C) create friction. Pre- approving apps and restricting non-common ones (D) isn't optimal unless based on risk evaluation.
(Reference: Slack Administration Study Guide - App Management Best Practices)
-

NEW QUESTION # 107
You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)

A. Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
B. Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
C. Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.
D. Create a process to request public channel creation through Slack admins.

Answer: A

Explanation:
Slack recommends setting and communicating a strong channel naming and creation policy to improve discoverability and reduce confusion.
According to Slack best practices for channel management:
"A consistent channel naming convention helps employees find information more easily and prevents the creation of duplicative channels. A documented and communicated policy ensures that channel creators follow structure guidelines without needing admin intervention." Pinning guides (A) and posting lists (B) are helpful for awareness but do not solve the underlying structural issues. Requiring admins for every new channel (C) is too restrictive and counter to Slack's flexibility model.
(Reference: Slack Administration Study Guide - Channel Management and Naming Conventions)
-

NEW QUESTION # 108
Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate. You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.
Why is the new hire unable to join your workspace?
(Select the best answer.)

A. The workspace requires an invitation from the Workspace Admin to join.
B. The Workspace Admin must add the new hire as a Single Channel Guest to the workspace.
C. The workspace requires approval from the external partner for new members to join.
D. The workspace requires the new member to request to join.

Answer: A

Explanation:
In Slack Enterprise Grid, for workspaces set to Invite Only (especially those involving external partners), users must be explicitly invited.
According to Slack documentation:
"Invite-only workspaces require an invitation from a Workspace Admin before members can join." Because the External workspace is likely Invite Only for security reasons, the new hire must be invited to join it. Searching and seeing the workspace does not bypass the requirement.
(Reference: Slack Administration Study Guide - Workspace Visibility and Access Control)
-

NEW QUESTION # 109
Your company wants to add outside consultants onto a project in Slack.
They are not allowed to set up their own Slack workspace, and your company is security-focused.
What is your best course of action?

A. Create a new channel for the project, and add the consultants to the project channel as Single-Channel Guests.
B. Create a new workspace for external collaboration, and add the consultants as members.
C. Add the consultants to the project channel as Multi-Channel Guests with a six-month expiration date.
D. Invite the consultants as Multi-Channel Guests, and create a private channel for the consultants and the project team.

Answer: A

Explanation:
Slack's recommendation for secure external collaboration is:
"Single-Channel Guests are ideal for providing external users with access to only one channel, maintaining strict control over permissions and access." Multi-Channel Guests (B, C) grant access to multiple channels, which is unnecessary and riskier. Creating a new workspace (A) adds administrative burden and is unnecessary for one project.
(Reference: Slack Administration Study Guide - Managing External Users via Guest Roles)

NEW QUESTION # 110
......

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