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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Advanced Field Service Accredited Professional Exam |
| Exam Number: | AP-209 |
| Exam Price: | USD 150 |
| Exam Duration: | 75 minutes |
| Exam Format: | Multiple-response, Scenario-based questions, Multiple-choice |
| Related Certifications: | Salesforce Field Service Accredited Professional Salesforce Service Cloud Consultant |
| Passing Score: | 73% |
| Available Languages: | French, Spanish, English, German, Portuguese, Japanese |
| Real Exam Qty: | 46 |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Advanced Field Service Capabilities Salesforce Field Service Implementation Course |
| Exam Registration: | Salesforce Certification Portal Kryterion Webassessor |
| Sample Questions: | Salesforce AP-209 Sample Questions |
| Exam Way: | Online proctored or onsite testing center via Kryterion Webassessor |
| Pre Condition: | Recommended: Salesforce Field Service Accredited Professional certification or equivalent experience; hands-on experience implementing and configuring Salesforce Field Service |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209 |
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NEW QUESTION # 52
Green Energy Solutions decided to start selling maintenance services to their install base of solar panels, in addition to the solar panel itself. GES would like better visibility into the value their maintenance contracts provide to customers by tracking the availability and reliability of their solar panels.
Which calculation is correct?
Answer: C
Explanation:
Salesforce Field Service uses two distinct KPIs for service contracts: Availability and Reliability. The two differ in whether planned downtime (scheduled maintenance) is counted against the asset.
* Option C is correct. Availability measures the proportion of expected uptime that the Asset was usable, excluding only unplanned downtime. Planned maintenance is expected and excluded from the calculation, so Availability = (expected uptime - unplanned downtime) / expected uptime.
* Option D is partially right in form but mislabeled - Reliability is the metric that subtracts both planned and unplanned downtime: Reliability = (expected uptime - planned - unplanned downtime) / expected uptime. Mislabeling it as the Availability formula (Option A) is incorrect.
* Option A is incorrect because that is the Reliability formula, not Availability.
* Option B is incorrect because Asset Uptime is the numerator of these formulas, not a ratio of Availability divided by Reliability.
NEW QUESTION # 53
Universal Containers outsources maintenance work to a third-party contractor who has agreed to provide a total of 20 hours of availability per day between 9:00 AM and 5:00 PM. Universal Containers' internal resources work 8:00 AM to 8:00 PM including overtime.
How should a consultant configure the contractor resources to meet this requirement?
Answer: B
Explanation:
When a contractor company provides aggregate hours rather than a list of named technicians, the correct model is a Capacity-Based Resource so the engine schedules against capacity in hours, not against a specific individual.
* Option A is correct. A Capacity-Based Resource lets you express '20 hours per day' as capacity, assign Operating Hours of 9:00 AM-5:00 PM that match the contractor's agreed window, and add the
'maintenance' skill to restrict the type of work routed to them.
* Option B is incorrect because preferring contractors is a soft preference; it does not enforce the contractor's distinct hours or capacity.
* Option C is incorrect because creating a separate Service Territory does not, by itself, model contractor capacity or restrict the work type assigned.
* Option D is incorrect because a Named Resource represents a single person, not a company providing aggregate hours, and the Designated Work approach does not capture the daily capacity cap.
NEW QUESTION # 54
Which of the following objects have fieldsets that allow controlling how the data is displayed in the
'Dispatcher Console'? (Choose 3 options)
Answer: A,B,E
Explanation:
The Dispatcher Console (Gantt) allows admins to customize which fields are visible in various panels and tooltips using standard Salesforce Field Sets.
* A is correct (Resource Absence):You can control what information appears when a dispatcher hovers over a non-availability block (e.g., "Sick Day," "Doctor's Appointment") by editing the field set on the Resource Absence object.
* B is correct (Service Appointment):This is the most heavily customized object. You can configure field sets to control the columns in the Appointment List, the text shown on the Gantt bar, and the fields in the tooltip (hover).
* C is correct (Service Resource):You can customize the resource list (left-hand side of the Gantt) to show fields like "Vehicle Type," "Skill Level," or "Phone Number" by editing the field set on the Service Resource object.
* Options D and E:Service Territory and Assigned Resource do not have direct field sets that control the Dispatcher Consolelayout in the same way the primary transactional objects do.
NEW QUESTION # 55
Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.
Which two steps should an admin take to ensure their requirements are met?
Answer: C,D
Explanation:
To stop a resource from receiving work, you must mark them as inactive and ensure the scheduling engine respects that status.
* Option C is correct:Deactivating the Service Resource(unchecking the "Active" checkbox on the record) is the standard way to "fire" or terminate a resource. It preserves history but flags them as no longer working7.
* Option A is correct:You must ensure yourScheduling Policyincludes theActive ResourcesWork Rule8. This rule explicitly tells the optimization engine: "Do not assign appointments to any resource where Active = False." Without this rule, the engine might still technically assign work to an inactive record if no other constraints block it.
* Option B(Delete) is bad practice (data loss).
* Option D(Excluded Resources) is for specificjob-by-jobexclusions (e.g., "Don't send Bob to this specific customer"), not for global termination.
NEW QUESTION # 56
Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?
Answer: D,E
NEW QUESTION # 57
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