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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Objectives
Reporting and Monitoring	- Performance tracking 1. Business outcome reporting 2. Decision results monitoring
Customer Engagement and Channels	- Omnichannel delivery 1. Channel configuration 2. Customer interaction history
Decision Strategies and Configuration	- Strategy building blocks 1. Strategy results and propositions 2. When, if, and decision shapes - Real-time decisioning 1. Context handling in real time 2. Event-driven decisioning
Customer Decision Hub Overview	- Engagement Policy Design 1. Eligibility and applicability rules 2. Constraints and suitability rules - Next-Best-Action (NBA) Framework 1. NBA decision strategies 2. Action prioritization and arbitration
AI and Adaptive Analytics	- Machine learning in decisioning 1. Model usage in NBA 2. Feature impact and feedback cycles - Adaptive models 1. Propensity scoring 2. Outcome prediction and learning loops

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q73-Q78):

NEW QUESTION # 73
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

A. Add a new Group By component for the mortgage limit calculation.
B. The score calculation is independent of the strategy and no change is required.
C. A new proposition filter needs to be configured in the strategy to filter on customer income.
D. Remap the scorecard property in the decision strategy for the change to take effect.

Answer: B

Explanation:
The score calculation is independent of the strategy and no change is required. When you use a scorecard component in a decision strategy, you only need to specify the name of the scorecard rule and the output property that will store the score value. The scorecard rule itself defines how the score is calculated based on the input properties and factors. Therefore, if you update the scorecard rule to include a new property in the calculation, you do not need to make any changes in the decision strategy for the updated scorecard to take effect. Verified Reference: [Pega Academy - Decisioning Consultant - Using scorecards]

NEW QUESTION # 74
Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.
Which process should the business user follow to implement the new action?

A. Use the bulk import functionality to upload the action configuration from a spreadsheet
B. Contact the IT department to develop the action artifacts outside the standard workflow
C. Create a change request specifying action details, which will then be processed by NBA specialists
D. Access the Customer Decision Hub portal directly and create the action on the Action landing page

Answer: C

NEW QUESTION # 75
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Prices of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
The details of the shoes are provided in the following table:

To output the most profitable shoe, which component do you add in the blank space that is highlighted in red?

A. Decision table
B. Group By
C. Prioritize
D. Filter

Answer: C

Explanation:
To output the most profitable shoe, you need to add a Prioritize component in the blank space. A Prioritize component allows you to rank actions based on one or more properties. In this case, you can rank the shoes based on the Profit property and select the highest ranked shoe as the output. Verified References: Pega Academy - Decisioning Consultant - Prioritizing actions

NEW QUESTION # 76
Which of the following reasons explains why a customer might receive an action that they already accepted?

A. The suppression rules are not defined to exclude previously accepted actions.
B. The volume constraint is not set to exclude previously accepted offers.
C. The action suitability conditions are not defined.
D. The actions are filtered based on eligibility.

Answer: B

Explanation:
A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on their previous responses. The actions are filtered based on eligibility before applying the volume constraints, so this option does not explain why a customer might receive an action that they already accepted. Verified Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

NEW QUESTION # 77
U+ Bank wants to use Pega Customer Decision Hub to display a credit card offer, the Standard Card, to every customer who logs in to the bank website. What three of the following artifacts are mandatory to implement this requirement7 (Choose Three)

A. An action and the associated web treatment.
B. Customer engagement policies.
C. A business structure.
D. Real-time containers.
E. Customer contact policies.

Answer: A,C,D

Explanation:
To implement this requirement, you need to create an action and the associated web treatment, a real-time container, and a business structure. An action is a proposition that you want to present to a customer, such as a credit card offer. A treatment is the way you present the action to a customer, such as an image or a text message. A real-time container is a configuration that defines how to deliver actions and treatments to a specific channel, such as a website or a mobile app. A business structure is a hierarchy of business groups and business issues that organizes actions into meaningful categories. Verified Reference: Pega Academy - Decisioning Consultant - Creating actions and treatments, Pega Academy - Decisioning Consultant - Configuring real-time containers, [Pega Academy - Decisioning Consultant - Defining business structure]

NEW QUESTION # 78
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