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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration
Topic 2: Business Acumen	30%	- Interpret key financial terms (e.g., CAPEX, OPEX) - Describe renewal cycle and risk action planning - Evaluate products and services to meet customer goals
Topic 3: Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models
Topic 4: Cisco Tools and Processes	20%	- Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes
Topic 5: Customer Success Foundation	10%	- Describe recurring revenue financial terms - Define customer experience - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle

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Cisco Renewals Manager Sample Questions (Q106-Q111):

NEW QUESTION # 106
A customer purchased a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue?

A. $100
B. $ 3300
C. $1000
D. $3000

Answer: D

NEW QUESTION # 107
Which support should a Renewals Manager expect from the Customer Success Manager?

A. communicate the closure of contracts
B. communicate customer's perceived value and highlight potential barriers
C. communicate discounts on services and software
D. communicate new greenfield opportunities

Answer: B

NEW QUESTION # 108
Which services are contained in the CX portfolio?

A. Support Services,Business Critical Services, Professional Services and Managed services
B. Support Services,Business Critical Services,Professional Services,Managed services, and Learning Services
C. Support Services and business Critical Services
D. Support Services ,Business Critical Services and Professional Services

Answer: B

NEW QUESTION # 109
An RM is engaging a customer at T-60. The customer is questioning the necessity of the solution and demanding steep discounts to continue the contract. What is the root cause of this complex renewal conversation according to the LAER model?

A. The technical support team failed to resolve cases within the agreed service level agreement.
B. The original Land transaction did not include a high enough discount level.
C. The customer failed to recognize measurable value during the Adopt and Expand stages.
D. The CSM did not engage the customer with sufficient frequency during the contract term.

Answer: C

Explanation:
Under the LAER-Land, Adopt, Expand, Renew-model, a difficult renewal discussion at T-60 is often the downstream result of insufficient value realization earlier in the lifecycle. Cisco's customer-success methodology emphasizes that successful adoption is not merely deployment or product usage; customers must achieve the intended business outcomes from their investment. Cisco specifically states that customers expect successful outcomes and that engaging throughout Land, Adopt, Expand, and Renew enables them to obtain the full benefits of the solution and return for additional value.
The current Cisco Renewals Manager v2.0 blueprint explicitly requires candidates to interpret how the LAER model influences renewal outcomes and strategy and to understand how Customer Success fundamentals drive customer outcomes throughout the lifecycle. If the customer reaches T-60 questioning why the solution is necessary, the renewal team is effectively trying to establish value during the commercial discussion-far too late.
Option A focuses on engagement frequency rather than whether meaningful outcomes were achieved. Option B incorrectly treats discounting as the root cause. Option C is unsupported because no technical-support failure is stated.
The fundamental issue is that the customer did not clearly experience and recognize measurable value during Adopt and Expand, making D correct.

NEW QUESTION # 110
An RM attempts to pull a full IB report in Cisco Ready but can only see assets the partner sold directly. What must the RM do to remediate this visibility limitation?

A. Link the customer ' s Smart Account to the partner ' s BE GEO ID in CCW.
B. Synchronize the PXP pipeline with the Cisco Ready database.
C. Update the CCO user ID profile to include the correct reseller designation.
D. Obtain Digital Customer Consent (DCC) from the customer ' s Smart Account Administrator.

Answer: D

Explanation:
The limitation occurs because the partner does not yet have customer authorization to view the customer ' s complete Installed Base beyond the assets associated with the partner ' s own transactions. Cisco ' s Digital Customer Consent (DCC) process is specifically designed to grant partners broader visibility into customer product data, including Installed Base and, when authorized, telemetry information.
Cisco states that Digital Customer Consent is an agreement through which a customer authorizes a partner to access product data. Cisco explicitly recommends DCC when a partner needs full visibility into the customer ' s Installed Base and/or telemetry data. Once appropriate consent is granted, Cisco Ready for Partners can expose the broader customer IB required for lifecycle, adoption, and renewal management. (Cisco Community) Cisco ' s DCC guidance further explains that selecting the customer ' s Global Ultimate and relevant Headquarters entities can provide consent for the customer ' s entire Installed Base. It also notes that Cisco Ready initially displays customer entities linked to the partner ' s BE GEO ID based on prior business relationships. (Cisco Community) Option A does not expand Cisco Ready data-access permissions. Option C concerns user-profile information rather than customer authorization. Option D misstates the remediation mechanism; BE GEO relationships affect which customer entities may appear, but they do not replace required customer consent for broader IB visibility.
Therefore, B is correct.

NEW QUESTION # 111
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