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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	28%	- Threats and mitigation 1. Malware types and removal 2. Social engineering prevention 3. Data protection and disposal - Network and application security 1. Wireless security protocols 2. Encryption technologies 3. Firewalls and security appliances - Security fundamentals 1. Zero Trust concepts 2. Authentication and authorization 3. Permissions and access control
Topic 2: Operational Procedures	21%	- Communication and professionalism 1. Customer service techniques 2. SLA management 3. Incident reporting - IT service management 1. Disaster recovery planning 2. Backup and recovery processes 3. Documentation and change management - Safety and compliance 1. Workplace safety procedures 2. Privacy and regulatory compliance 3. Environmental controls
Topic 3: Software Troubleshooting	23%	- Mobile device troubleshooting 1. App and OS update failures 2. Performance and battery problems 3. Connectivity and synchronization issues - Application and security troubleshooting 1. Installation and compatibility problems 2. Security-related issues and fixes 3. Application crashes and errors - Operating system issues 1. Update and driver failures 2. System crashes and performance issues 3. Boot errors and startup problems
Topic 4: Operating Systems	28%	- Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings - macOS, Linux, and Chrome OS basics 1. Installation and navigation 2. Command-line operations 3. System configuration and maintenance - Windows installation, configuration, and management 1. Windows 10/11 features and settings 2. Device drivers and system updates 3. File systems, partitions, and storage management 4. Command-line tools and scripting

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220-1202受験対策解説集 & 220-1202勉強ガイド

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CompTIA A+ Certification Exam: Core 2 認定 220-1202 試験問題 (Q310-Q315):

質問 # 310
A technician is working on multiple remote machines using a command line. Which of the following commands should the technician use to verify which SMB shares are currently mapped?

A. systeminfo
B. nslookup
C. net use
D. hostname

正解：C

解説：
This command displays all currently mapped network connections, including active SMB shares and their associated drive letters on the system.

質問 # 311
A user receives an unexpected text message containing a link to reset an expired password. Which of the following social engineering attacks is taking place?

A. Vishing
B. Smishing
C. Spear phishing
D. Whaling

正解：B

解説：
The correct answer is D. Smishing, which is a form of phishing attack conducted via SMS text messages.
The key indicators in this scenario are the unexpected text message and the embedded link prompting the user to reset a password. These attacks rely on urgency and fear to trick users into clicking malicious links or providing credentials.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, smishing attacks often impersonate legitimate organizations such as banks, IT departments, or service providers. The attacker claims that an account action is required, such as resetting an expired password, to prompt immediate user response.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that smishing is distinct from other phishing variants based on delivery method. Vishing uses voice calls, spear phishing targets specific individuals via email, and whaling targets high-level executives. Since this attack is delivered via text message, it is classified as smishing.
The Mike Meyers / Mark Soper Lab Manual reinforces that modern attackers increasingly use SMS because users often trust text messages more than emails. This makes smishing a highly effective and common attack vector.
Because the attack uses SMS with a malicious link, smishing is the correct answer.

質問 # 312
A technician is helping to create a desktop backup policy for the company. The requirements include ensuring that the backups work as intended and recovery is possible. Which of the following routine tasks should the technician include in the policy to meet these requirements?
(Choose two.)

A. Differential backup
B. Backup testing
C. Backup reconfiguration
D. Incremental backup
E. Purging old backups
F. Full backup

正解：B、F

解説：
Backup testing verifies that backups are valid and can be successfully restored, ensuring recovery is possible.
Full backup creates a complete copy of all data, providing a reliable baseline needed for successful restoration.

質問 # 313
A computer technician is implementing a solution to support a new internet browsing policy for a customer ' s business. The policy prohibits users from accessing unauthorized websites based on categorization. Which of the following should the technician configure on the SOHO router?

A. Firewall
B. Secure management access
C. Content filtering
D. Group Policy Editor

正解：C

解説：
Content filtering allows administrators to block or allow access to websites based on categories (e.g., social media, adult content, streaming). On a SOHO (Small Office/Home Office) router, this is often built-in or available via DNS-level filtering, and is the most appropriate method for enforcing browsing policies without needing to touch each individual device.
A). Secure management access protects router admin interfaces but doesn't control user browsing.
B). Group Policy Editor is a Windows tool, not used on routers.
D). A firewall can block specific IPs or ports, but it doesn ' t categorize web content.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast security measures and tools.
Study Guide Section: SOHO router security features - content filtering, parental controls

質問 # 314
A technician is assisting a customer who is experiencing frequent network issues. The customer asks whether other clients have experienced similar issues and how those situations were handled. Which of the following is the best way for the technician to respond?

A. Share details about other customer issues and how they were resolved.
B. Dismiss the user's concern and assure them that their issue is unique.
C. Criticize the customer's network provider and recommend a new vendor.
D. Provide a general explanation of troubleshooting steps without additional details.

正解：D

解説：
The technician should not disclose information about other customers' issues, environments, or outcomes because that violates professional confidentiality expectations. Instead, the best response is to explain the general troubleshooting process the technician will follow-such as gathering symptoms, checking logs
/connection status, isolating whether the problem is local vs. ISP, testing known-good hardware, and documenting results-without referencing other clients' specific cases. Quentin Docter emphasizes that as a computer professional you must uphold confidentiality and ensure sensitive information "goes no further," reinforcing that you should not reveal work-related details to others. The All-in-One guide similarly states that anything you see or are told should be treated as a "personal confidence" and not repeated to customers or others, underscoring why option A is inappropriate. Mike Meyers' Lab Manual echoes this privacy expectation: treat what you see as confidential and handle customers' private materials appropriately. Option B dismisses the customer's concern, and option D is unprofessional and speculative.
References: Quentin Docter - CompTIA A+ Complete Study Guide (Documentation & Professionalism:
confidentiality); Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide (Safety
/Professionalism: rule of confidentiality); Mark Soper - Mike Meyers' A+ Lab Manual (Professionalism:
confidentiality and privacy).

質問 # 315
......

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