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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:	PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert)
Exam Name:	ITIL 4 Foundation Examination
Exam Number:	ITIL-4-Foundation
Exam Duration:	60 minutes
Real Exam Qty:	40
Certificate Validity Period:	3 years (renewal required via PeopleCert Continuing Professional Development)
Passing Score:	26/40 (65%)
Exam Format:	Multiple choice, Scenario-based questions (basic level), Closed book
Exam Price:	Varies by region (~USD 300–400 equivalent)
Available Languages:	English, Spanish, French, German, Chinese (Simplified), Japanese, Portuguese
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Practice Manager ITIL 4 Strategic Leader
Recommended Training:	AXELOS Accredited Training Organizations PeopleCert Official Training
Exam Registration:	ITIL Certification Overview PeopleCert Official Registration
Sample Questions:	ITIL ITIL-4-Foundation Sample Questions
Exam Way:	Online proctored or onsite test center (PeopleCert authorized delivery)
Pre Condition:	No formal prerequisites required. Basic IT familiarity recommended.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation

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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is designed to test the knowledge and understanding of IT service management principles and practices based on the ITIL 4 framework. ITIL 4 is the latest version of the IT Infrastructure Library (ITIL) framework, which is the most widely adopted framework for IT service management across the globe. The ITIL 4 Foundation Certification Exam is the entry-level certification for IT professionals who want to learn and implement ITIL 4 practices in their organizations.

ITIL 4 Foundation Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.

A. a value chain activity
B. a formal process
C. a dedicated team
D. detailed procedures

Answer: D

NEW QUESTION # 32
Which practice coordinates the classification, ownership and communication of service requests and incidents?

A. Problem management
B. Relationship management
C. Service desk
D. Supplier management

Answer: C

NEW QUESTION # 33
Which practice's purpose includes creating closer more collaborative relationships?

A. Release management
B. Information security management
C. Service configuration management
D. Supplier management

Answer: D

NEW QUESTION # 34
Which is a key element of the 'think and work holistically' guiding principle?

A. Eliminating metrics which do not contribute to achieving an objective
B. Assessing which procedures can be re-used when improving a service
C. Using technology for standard tasks to give people time for complex activities
D. Understanding the methods applicable to complex systems

Answer: D

Explanation:
Explanation
No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.
Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way (remember the four dimensions of service management?), including having an end-to-end visibility of how demand is captured and translated into outcomes. In a complex system, the alteration of one element can impact others and, where possible, these impacts need to be identified, analysed and planned for.
To apply this principle successfully, consider this advice:
Recognize the complexity of the systems
Collaboration is key to thinking and working holistically
Where possible, look for patterns in the needs of and interactions between system elements Automation can facilitate working holistically
https://www.bmc.com/blogs/itil-guiding-principles/

NEW QUESTION # 35
Which statement about problems is CORRECT?

A. Problem prioritization involves risk assessment.
B. Problems must be resolved quickly in order to restore normal business activity.
C. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
D. Problems are not related to incidents.

Answer: A

NEW QUESTION # 36
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