Free PDF Quiz Microsoft - MB-230 - Valid Pass Microsoft Dynamics 365 Customer Service Functional Consultant Test Guide

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Microsoft MB-230 Certification Exam is ideal for functional consultants, developers, and IT professionals who want to specialize in Dynamics 365 Customer Service. Microsoft Dynamics 365 Customer Service Functional Consultant certification validates their skills and knowledge of implementing and managing Dynamics 365 Customer Service solutions. Microsoft Dynamics 365 Customer Service Functional Consultant certification also demonstrates their expertise in integrating Dynamics 365 Customer Service solutions with other Microsoft applications.

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The MB-230 Certification Exam is intended for functional consultants who work with customers to understand their business processes and requirements and translate them into customer service solutions. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam is ideal for those who have experience implementing and configuring solutions for customer service organizations. Candidates for this certification must have a thorough knowledge of the Dynamics 365 platform and its customer service applications.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q144-Q149):

NEW QUESTION # 144
You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule.
You need to modify the routing rule to a target a queue instead of a user. You navigate to routing rule sets.
What should you do first?

Answer: C


NEW QUESTION # 145
You are a Dynamics 365 for Customer Service administrator.
You need to import cases from a file without applying routing rules.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-rulesautomatically


NEW QUESTION # 146
You are an Omnichannel administrator for a company. The company is implementing a chat channel.
You need to route all chats relating to work orders to the field service queue.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order, NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

Explanation:


NEW QUESTION # 147
You are configuring a Dynamics 365 for Customer Service instance.
Customer service manager cannot create new entitlements for customer service representatives.
You need to ensure that customer service managers can add new entitlement templates and knowledge base records for customer service representatives.
Which access levels should you apply? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 148
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?

Answer: A

Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey


NEW QUESTION # 149
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