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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
High-Velocity IT Techniques - Resilient Operations- Infrastructure and Platform Management
- Monitoring and Event Management
- Capacity and Performance Management
- Availability Management
- Problem Management
- Site Reliability Engineering
- Service Continuity Management
Digital Product Lifecycle- Transition to Lean, Agile, or DevOps practices
- Alignment with ITIL operating model
- Digital product lifecycle overview
High-Velocity IT Culture- Cultural aspects of high-velocity environments
- Working in highly automated environments
High-Velocity IT Techniques - Co-Created Value and Assured Conformance- Service Experience
- Relationship Management
- Service Design
- Co-Created Value
- Service Desk
Introduction to High-Velocity IT- High-velocity concepts
- Course introduction and ITIL 4 overview
High-Velocity IT Techniques - Fast Development- Rapid delivery techniques
- Development acceleration methods
High-Velocity IT Techniques - Valuable Investments- Investment decision techniques
- Value optimization strategies

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
A bank provides an online banking service to external users. The bank measures the functional and non-functional aspects of the service in several ways and is meeting its targets. However, user satisfaction with the service is not as high as the bank would like it to be.
Which is the BEST example of an additional aspect of the service that the bank should measure?

Answer: B


NEW QUESTION # 27
An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?

Answer: C

Explanation:
HVIT is not only about speed. It also includes assured conformance, meaning the organization must move quickly while remaining compliant, secure, and governed. Risk management is the practice most directly concerned with understanding, assessing, and controlling uncertainties that could affect objectives, including regulatory and policy-related risks.
Service validation and testing is important for quality, but it is not the broadest practice for balancing delivery speed with compliance requirements. Monitoring and event management helps detect operational conditions.
Problem management deals with causes of incidents. Risk management is the best overall fit for making CI
/CD acceptable in a controlled and policy-aligned way.
So D is the best answer.
=========


NEW QUESTION # 28
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

Answer: B

Explanation:
The organization has already identified alternate sites, backup capabilities, and manual workarounds. The major remaining gap is proving that these arrangements will actually work when needed. The best next step is to test the continuity plan.
A plan can look good on paper and still fail under real conditions. Testing validates roles, dependencies, timing, recovery assumptions, communication paths, and the practical usability of backup and recovery methods. In HVIT, resilient operations depend on evidence-based confidence, not just documented intentions.
A is useful but insufficient. B appears partly addressed already through backup capabilities. D may matter, but it does not complete the continuity capability in the way testing does. So C is the strongest answer.
=========


NEW QUESTION # 29
Which statement about employee surveys is CORRECT?

Answer: D


NEW QUESTION # 30
An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?

Answer:

Explanation:
Service request Management


NEW QUESTION # 31
......

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