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| Section | Weight | Objectives |
|---|
| Topic 1: Test and Deploy | 13% | - Validate processes and perform testing - Deploy across environments - Create deployment plan - Manage UAT and release milestones
|
| Topic 2: Implementation | 38% | - Configure access and permissions - Enable contract management and post-sales processes - Configure products, pricing and order capture - Data migration and third-party integration - Initial platform setup and license configuration
|
| Topic 3: Discovery | 13% | - Identify gaps compared to standard product capabilities - Document and articulate business needs, value proposition and vision - Align and validate requirements with stakeholders - Analyze current state processes and architecture
|
| Topic 4: Solution Design | 36% | - Map Energy and Utilities Cloud components to architecture - Determine security and data access considerations - Validate data model fitment - Understand deployment tools and practices - Define future state architecture - Design future state business processes
|
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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q15-Q20):
NEW QUESTION # 15
An energy company wants to send to its customers various types of communication via digital channels.
Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9
- A. Sales Cloud
- B. Communications Cloud
- C. Service Cloud
- D. Marketing Cloud
Answer: D
Explanation:
Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud.
Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information. References = Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement: https://www.salesforce.com/products/marketing-cloud
/overview/
NEW QUESTION # 16
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
- A. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
- B. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
- C. A consultant shouldcreate new permission sets to grant appropriate access to all required objects.
- D. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
Answer: A
NEW QUESTION # 17
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?
- A. Energy and Utilities Contact Center Console
- B. Utility Self-Serve Portal
- C. Customer Acquisition Management
- D. Experience Self-Serve Portal
Answer: B
NEW QUESTION # 18
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?
- A. Configure Prince Quote (CPQ)
- B. Contract Lifecycle Management (CLM)
- C. Energy and utility Base
- D. Service Cloud
Answer: C,D
Explanation:
For an energy company embarking on a digital transformation initiative to provide a 360-degree customer view to service agents, the recommended licenses are: A.Service Cloud: Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D.Energy and Utilities Base: Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector.References= Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes:https://www.salesforce.com/products/service-cloud/overview/,https://www.salesforce.com/products/in
NEW QUESTION # 19
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?
- A. Capitalization of the cloud
- B. Removing the complexity from the business
- C. Customer expectations and values
- D. Regulatory and technology changes
- E. Digital first and work-from anywhere in real time
Answer: C,D,E
Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors.
Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.
References = These insights are based on Salesforce ' s discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce ' s industry insights and trend analysis provide a comprehensive overview of these disruptions.
NEW QUESTION # 20
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