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Salesforce Slack-Admn-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Workspace Administration9%- Multi-workspace architecture design
- Workspace visibility and configuration
- Workspace creation and approval process
Topic 2: Fundamentals9%- Slack paid plan features
- User roles and responsibilities
- Workspace and organization settings and dashboards
Topic 3: Enabling Slack Success15%- Analytics and usage measurement
- Optimization and training
- Adoption strategy and best practices
Topic 4: Security15%- Audit and monitoring
- Data protection and retention policies
- Security governance and compliance
Topic 5: App Administration10%- Integration management
- App installation and configuration
- Workflow Builder usage
Topic 6: Channel and User Group Administration28%- Channel types and management
- User group creation and administration
- Archiving and deletion policies
Topic 7: User Lifecycle Management14%- Guest account management
- Authentication and access control
- User provisioning methods

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Salesforce Certified Slack Administrator Sample Questions (Q82-Q87):

NEW QUESTION # 82
You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)

Answer: B

Explanation:
The best practice outlined in Slack Enterprise Grid documentation:
"Enable workspace creation requests, so users can request new workspaces that will be routed to Org Admins via an internal channel for review and approval." This approach scales better for high-volume requests, allowing multiple admins to track and approve them efficiently from a centralized channel, rather than relying on manual direct messages.
(Reference: Slack Administration Study Guide - Enterprise Grid Workspace Management)
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NEW QUESTION # 83
Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin's account at the end of that day.
What will happen?

Answer: D

Explanation:
In Slack, only the Primary Owner has the ability to deactivate other Workspace Owners.
Slack documentation states:
"Only the Primary Owner can deactivate or transfer ownership of another Workspace Owner's account." Thus, Cortez, despite being a Workspace Owner himself, cannot deactivate Camdin's account.
(Reference: Slack Administration Study Guide - Workspace Roles and Account Deactivation)
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NEW QUESTION # 84
As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace?
(Select the best answer.)

Answer: C

Explanation:
According to Slack Enterprise Grid administration best practices:
"Org-wide channels allow messages to be broadcast to every member of an Enterprise Grid organization, across all current and future workspaces." Creating an org-wide channel ensures that the training communications are visible everywhere, without needing coordination with individual Workspace Admins or external partners. Multi-workspace channels (B) are helpful but only span selected workspaces, not automatic inclusion in all future workspaces.
(Reference: Slack Administration Study Guide - Org-wide Channels)
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NEW QUESTION # 85
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

Answer: C

Explanation:
The most accurate approach is to use Slack's analytics to compare direct message usage across different workspaces.
Slack documentation states:
"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns." Only option A directly provides a comparative analysis to see if HR's behavior is different from the rest of the org.
(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)
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NEW QUESTION # 86
You're an Org Owner trying to determine which organizations your company works with in Slack Connect channels.
What is the best way to gather this information?

Answer: A

Explanation:
Slack states:
"The Org Admin dashboard provides a section where you can view all Slack Connect connections - including which organizations you are connected with." The sidebar (A) only shows personal view. Channel Management (C) shows channels, not connections.
Analytics dashboard exports (D) focus on usage metrics, not organizational connections.
(Reference: Slack Administration Study Guide - Managing Slack Connect Connections)


NEW QUESTION # 87
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