GCX-AI-GPE Exams Dumps | Latest GCX-AI-GPE: Cloud CX AI-GPE and GPR Certification

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Routing- Getting Started
  • 1. Overview of Predictive Routing
  • 2. AI-based Routing Concepts
  • 3. Business Use Cases
- Configuration
  • 1. Predictive Routing Setup
  • 2. Performance Optimization
  • 3. Queue and Routing Configuration
Topic 2: Genesys Predictive Engagement- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Predictive Engagement Fundamentals
  • 3. Web Tracking and Visitor Identification
- Customer Journey for Agents
  • 1. Journey Context
  • 2. Customer Behavior Analysis
  • 3. Agent Interaction Experience
- Reporting and Analytics
  • 1. AI-driven Insights
  • 2. Engagement Analytics
  • 3. Performance Reporting
- Action Maps
  • 1. Action Map Configuration
  • 2. Targeting and Engagement Rules
  • 3. Customer Journey Triggers

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 25
What type of data does Genesys Predictive Routing primarily evaluate to make routing decisions?
Response:

Answer: C


NEW QUESTION # 26
You can perform a GPR benefit assessment on queues with zero interaction data.
(True/False)
Response:

Answer: B


NEW QUESTION # 27
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 28
Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:

Answer: A


NEW QUESTION # 29
......

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