ITIL-4-HVIT Exam Online & ITIL-4-HVIT Actual Questions

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
  • 1. Designing and delivering digital products
    • 2. Operating and improving digital products
      Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
      • 1. Optimize and automate
        • 2. Focus on value
          Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
          • 1. Digital technology and digital organizations
            • 2. The characteristics of high-velocity IT
              Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
              • 1. Customer and stakeholder value
                • 2. Feedback loops and continual improvement
                  Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
                  • 1. Service validation and testing
                    • 2. Deployment management
                      • 3. Architecture management
                        • 4. Information security management
                          • 5. Business analysis

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q28-Q33):

                            NEW QUESTION # 28
                            In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

                            Answer: A

                            Explanation:
                            In high-velocity IT, using automated tools directly supports the need to deliver digital products quickly and reliably, aligning with the four dimensions of service management (organizations/people, information/technology, partners/suppliers, and value streams/processes).


                            NEW QUESTION # 29
                            Which describes a digital product?

                            Answer: A

                            Explanation:
                            A digital product is something that is delivered in digital form from a service provider to a service consumer as part of a service offering. It represents a consumable digital asset (such as software, application, or digital content) that provides value to the consumer through its use or access, rather than being a business model or capability.


                            NEW QUESTION # 30
                            An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
                            What should the 'service continuity management' practice have recommended to prevent this situation?

                            Answer: D

                            Explanation:
                            Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.


                            NEW QUESTION # 31
                            An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
                            Which practice will MOST help the IT team to achieve this?

                            Answer: C

                            Explanation:
                            Relationship management ensures close collaboration and communication between the service provider and business stakeholders. This practice helps the IT team understand business goals, priorities, and value expectations, enabling them to make informed decisions about which changes should be prioritized in the backlog to deliver the greatest business benefit.


                            NEW QUESTION # 32
                            An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
                            Which approach is being applied?

                            Answer: C

                            Explanation:
                            Design thinking is a human-centred, iterative approach that emphasizes empathy with users, problem framing, ideation, prototyping, and testing. It supports the co-created value objective by ensuring services are designed around genuine customer needs rather than assumptions held inside the provider organization.


                            NEW QUESTION # 33
                            ......

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