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NEW QUESTION # 152
Northern trail Outfitters (NTO) uses Sales Cloud and service Cloud to manage sales and support processes. Some of NTOs team are complaining they see new fields on their page unsure of which values need be input. NTO is concerned about lack of governance in making changes to Salesforce.
Which governance measure should a data architect recommend to solve this issue?
Answer: C
Explanation:
To solve the issue of lack of governance in making changes to Salesforce, a data architect should recommend creating and managing a data dictionary and setting up a governance process for changes made to common objects. A data dictionary is a document that defines the metadata, structure, and relationship of each object and field in Salesforce. A governance process is a set of rules and procedures that govern how changes are proposed, reviewed, approved, and deployed in Salesforce. These measures will help NTO to maintain consistency, quality, and clarity of their data model and avoid confusion and errors among users. Option A is incorrect because adding description fields to explain why the field is used, and marking the field as required will not prevent unauthorized or unnecessary changes to Salesforce. Option C is incorrect because creating reports to identify which users are leaving blank, and using external data sources to augment the missing data will not address the root cause of the issue, which is the lack of governance in making changes to Salesforce. Option D is incorrect because creating validation rules with error messages to explain why the fields are used will not stop users from seeing new fields on their page that they are unsure of.
NEW QUESTION # 153
A large retail B2C customer wants to build a 360 view of its customer for its call center agents. The customer interaction is currently maintained in the following system:
1. Salesforce CRM
3. Customer Master Data management (MDM)
4. Contract Management system
5. Marketing solution
What should a data architect recommend that would help upgrade uniquely identify customer across multiple systems:
Answer: C
Explanation:
To help uniquely identify customer across multiple systems, a data architect should recommend creating a custom field as external ID to maintain the customer ID from the MDM solution. An external ID is a custom field that has the "External ID" attribute enabled, which means that it contains unique record identifiers from a system outside of Salesforce. By using the customer ID from the MDM solution as an external ID in Salesforce CRM, Contract Management system, and Marketing solution, the data architect can ensure that each customer can be easily identified and integrated across these systems. Option A is incorrect because storing the Salesforce ID in all the solutions to identify the customer will not work if the customer records are created or updated in other systems besides Salesforce CRM. Option B is incorrect because creating a custom object that will serve as a cross reference for the customer ID will require additional configuration effort and may not be consistent with the actual customer records in each system. Option C is incorrect because creating a customer database and using this ID in all systems will require additional infrastructure cost and maintenance effort.
NEW QUESTION # 154
UC has millions of case records with case history and SLA dat
a. UC's compliance team would like historical cases to be accessible for 10 years for Audit purpose.
What solution should a data architect recommend?
Answer: A
Explanation:
The best solution to store historical cases for 10 years for audit purpose is to use a custom Big object to store archived case data. Big objects are a type of custom object that can store massive amounts of data on the Salesforce platform without affecting performance or storage limits. They also support point-and-click tools, triggers, and Apex code. Big objects can be used for archiving historical data that needs to be retained for compliance or analytics purposes3. Archiving case data using Salesforce Archiving process is not a good option because it only supports archiving cases that are closed for more than one year, and it does not allow customizing the archival criteria or accessing the archived data via Apex or APIs4. Purchasing more data storage to support case object is expensive and may impact performance. Using a custom object to store archived case data is not scalable and may consume a lot of storage space.
NEW QUESTION # 155
UC has millions of Cases and are running out of storage. Some user groups need to have access to historical cases for up to 7 years.
Which 2 solutions should a data architect recommend in order to minimize performance and storage issues?
Choose 2 answers:
Answer: A,C
Explanation:
The correct answer is C and D. To minimize performance and storage issues, a data architect should recommend leveraging on premise data archival and building integration to view archived data, and leveraging big object to archive case data and lightning components to show archived data. These solutions will allow some user groups to access historical cases for up to 7 years without consuming too much storage space or affecting the performance of queries and reports. Option A is incorrect because exporting data out of salesforce and storing it in flat files on external system will make it difficult to access and query the data. Option B is incorrect because creating a custom object to store case history and run reports on it will still consume a lot of storage space and impact the performance of queries and reports.
NEW QUESTION # 156
Universal Container has implemented Sales Cloud to manage patient and related health records. During a recent security audit of the system it was discovered that same standard and custom fields need to encrypted.
Which solution should a data architect recommend to encrypt existing fields?
Answer: A
NEW QUESTION # 157
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