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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Declarative UX Configuration - Mobile UX and Responsive Design | |
| Topic 2: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 3: UX Fundamentals | 16% | - Branding and Visual Design Impact - Human-Centered Design Principles - Accessibility and Inclusive Design - Usability and Information Architecture |
| Topic 4: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Topic 5: Discovery | 13% | - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
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NEW QUESTION # 43
A UX Designer is working on a series of custom Salesforce components for a new website.
In which way could the designer accelerate the visual design process?
Answer: B
Explanation:
The Salesforce Lightning Design System (SLDS) is a collection of design guidelines, components, and resources that enable developers and designers to build consistent, high-quality, and responsive user interfaces across the Salesforce platform. The SLDS provides UI kits and plugins for popular design and prototyping tools, such as Sketch, Adobe XD, and Figma, that allow designers to quickly create mockups and wireframes using the SLDS components and styles. By leveraging the SLDS, the designer can accelerate the visual design process and ensure alignment with the Salesforce brand and best practices.Reference:
[Salesforce Lightning Design System]
[UI Kits and Plugins]
[UX Designer Certification Prep: Visual Design]
NEW QUESTION # 44
Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy?
Answer: A
Explanation:
The uploaded study guide identifies B. Prioritizing engagement over number of impressions as the strategy aligned with Relationship Design.
The distinction in the question is between depth of relationship and simple exposure metrics. Relationship Design is represented here by emphasizing meaningful engagement rather than merely maximizing how many times people see a message, product, or interaction.
An impression is fundamentally an exposure measure. A high number of impressions can demonstrate reach, but it does not necessarily indicate that users have developed a useful, valuable, or sustained relationship with the organization.
Engagement, by contrast, reflects active interaction. The study guide therefore associates it more closely with a relationship-oriented strategy.
Option A reverses the more meaningful emphasis by prioritizing outputs over outcomes. Relationship- oriented design is concerned with the value or effect created through an experience, not simply the volume of produced artifacts or activities.
Option C likewise emphasizes broadcasting product benefits rather than understanding customers. That framing moves away from the user-centered and relational orientation represented by the question.
Therefore, Cloud Kicks' strategy should focus on quality of engagement, treating meaningful interaction as more valuable than simple visibility or impression volume.
Study Guide reference/topics: Relationship Design, engagement, customer relationships, outcomes, Human- Centered Design.
NEW QUESTION # 45
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
Answer: D
Explanation:
The best way to achieve the requirement of having a flag field on the case object that marks a case as sensitive and can be viewed by all users who have access to the case but only be edited by the assigned case assessor is to create a custom Lightning component. A custom Lightning component can use the Lightning Data Service to access the case record and its fields, and apply conditional rendering and editing logic based on the user's role and the case assessor field. This way, the flag field can be displayed to all users who can view the case, but only be editable by the user who is the case assessor. This solution also follows the principle of designing for performance and scalability, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Create Custom, Reusable Lightning Components], [Lightning Data Service Basics], [Design for Performance and Scalability]
1: https://trailhead.salesforce.com/en/content/learn/modules/lex_dev_lc_basics/lex_dev_lc_basics_intro
2: https://trailhead.salesforce.com/en/content/learn/modules/lightning_data_service/lightning_data_service_intro
3: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-performance-and-scalability
NEW QUESTION # 46
A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?
Answer: B
Explanation:
One of the best ways to increase the acceptance of the results of a usability testing session is to invite the development team members to observe the usability sessions. By observing the sessions, the developers can see how the users interact with the product, what difficulties they face, what feedback they provide, and how they react emotionally. This can help the developers to empathize with the users, understand their needs and expectations, and appreciate the value of usability testing. Observing the sessions can also help the developers to identify and prioritize the issues that need to be fixed, and to collaborate with the UX designer on finding the best solutions.[How to Get Stakeholders to Buy into User Research] (https://ux.stackexchange.com/questions/31222/what-is-the-difference-between-usability-testing-and-user-acceptance-testing), [How to Involve Developers in User Research] (https://bing.com/search?q=usability+testing+acceptance)
NEW QUESTION # 47
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?
Answer: C
Explanation:
A Salesforce Console application is designed to optimize the user experience for service representatives who work on multiple records and tasks at the same time. The console navigation features allow the user to access multiple records and related information in a single screen, without switching back and forth between tabs or windows. The features that are relevant to the designer recommendation are:
More than one detail item can be open at a time. This allows the user to work on multiple records simultaneously and switch between them easily.
Multiple subtabs can be beneath a single parent record. This allows the user to view and access related information, such as activities, emails, notes, and attachments, without leaving the parent record.
A split list of records and individual record detail can be seen on the same screen. This allows the user to browse through a list of records, such as a queue or a report, and see the details of the selected record on the same screen.
The feature that is not relevant to the designer recommendation is:
Service representatives with lower resolution monitors will have a better user experience. This is not true, because a Salesforce Console application requires a minimum screen resolution of 1024 x 768 pixels to display properly. Users with lower resolution monitors may experience scrolling issues or truncated information.
NEW QUESTION # 48
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