Salesforce Service-Cloud-Consultant Pass Test Guide, Latest Service-Cloud-Consultant Practice Questions

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Salesforce Certified Service cloud consultant certification is highly valued by employers and clients alike as it is a testament to the individual's expertise in the field. Those who hold the certification are recognized as experts in Service Cloud and are often sought after for their knowledge and skills. Salesforce Certified Service cloud consultant certification is also an excellent way for professionals to enhance their career prospects and take their expertise to the next level. With a growing demand for Service Cloud consultants in the market, obtaining this certification can provide individuals with a competitive edge and open up new career opportunities.

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Salesforce Service-Cloud-Consultant Exam consists of 60 multiple-choice questions, and the candidate must complete the exam within 105 minutes. Service-Cloud-Consultant exam is divided into four main sections: Industry Knowledge, Service Cloud Solution Design, Service Cloud Solution Architecture, and Service Cloud Solution Implementation.

Salesforce Certified Service cloud consultant Sample Questions (Q57-Q62):

NEW QUESTION # 57
Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.
How would a Consultant address this requirement?

A. Configure Omni-Channel with Most Available Routing
B. Configure Omni-Channel with Least Active Routing
C. Configure Case Assignment Rules
D. Configure Live Agent Skills-based Routing

Answer: A

NEW QUESTION # 58
Universal Containers wants articles to be suggested to agents based on information they are typing into the
case. Which solution should a consultant recommend?

A. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case page layout.
B. Enable the Knowledge sidebar setting in the case support settings.
C. Create a Visualforce page called Knowledge sidebar on the case page layout.
D. Enable the Knowledge sidebar related list on the case page layout.

Answer: C

NEW QUESTION # 59
Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case
processing from Tier l and know how far Tier l had progressed in troubleshooting?

A. Lightning Guided Engagement
B. Lightning Flow Component
C. Service Console Macros
D. Path for Cases

Answer: A

NEW QUESTION # 60
Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

A. Global Actions need to be on the publisher layout.
B. The specific Quick Action must be added to the Case record page.
C. Quick Actions must be enabled in the org.
D. The specific Quick Action must be added to the Case Feed.

Answer: B,D

NEW QUESTION # 61
Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles. The company would like a recommendation on how to maintain its article quality.
What is the recommended method to meet the requirements?

A. Smart Links
B. Apex Trigger
C. Approval Process
D. Article Translation

Answer: C

Explanation:
Approval Process is a method that can maintain the article quality while allowing all service agents to create articles. Approval Process is a feature that allows administrators to define the steps and criteria for approving records, such as articles, in Salesforce. Approval Process can be used to ensure that each article created by an agent is reviewed and approved by a subject matter expert before becoming available to users. Verified References: : https://help.salesforce.com/s/articleView?id=sf.approvals_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_approval_process.htm&type=5

NEW QUESTION # 62
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