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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 2: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 3: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 4: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 5: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 6: Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q12-Q17):

NEW QUESTION # 12
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
B. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
C. Milestones are commitments to handle SRs within certain timelines.
D. Milestones are actions on a service request (SR) that must be completed by a specific time.
E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

Answer: A,B,E

NEW QUESTION # 13
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is real time
B. is required for every DCS instance
C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D. also synchronizes userIDs and passwords between DCS and Engagement Cloud

Answer: A,B

NEW QUESTION # 14
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Object workflows
B. Object triggers
C. Pages
D. Business objects
E. Templates
F. Languages
G. UI components
H. Themes

Answer: A,B,C,D,E,H

NEW QUESTION # 15
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The Base Locale for the articles has not been enabled in the correct language.
B. The User Group selected for authoring articles has been set to 'External".
C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D. Users have not been given the "Knowledge Analyst" role.

Answer: D

NEW QUESTION # 16
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that the product item is active and published.
B. Verify that Eligible for Service is selected on the product item.
C. Validate that Allow Duplicate is selected on the product item.
D. Verify that Root Catalog is selected on the product groups.

Answer: A

NEW QUESTION # 17
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