SAP - C-BCSCX-2502 - SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Lab Questions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Integration Across CX Solutions and SAP Business Suite	40%	- Integration with SAP Business Suite / S/4HANA 1. Use cases and business scenarios 2. Integration points and architecture - Integration between CX solutions 1. Efficiency and personalization benefits 2. Consistency across customer interactions
Topic 2: Articulating Value and Business Outcomes	25%	- Value proposition of integrated CX portfolio - Linking solutions to business goals - Demonstrating impact on customer engagement
Topic 3: Understanding the SAP Customer Experience Portfolio	35%	- Unified offering for customer relationship enhancement - Structure and components of SAP CX portfolio 1. Commerce solutions 2. Customer Data solutions 3. Service solutions 4. Marketing solutions 5. Sales solutions

Section

Weight

Objectives

Topic 1: Integration Across CX Solutions and SAP Business Suite

40%

- Integration with SAP Business Suite / S/4HANA

1. Use cases and business scenarios
2. Integration points and architecture

- Integration between CX solutions

1. Efficiency and personalization benefits
2. Consistency across customer interactions

Topic 2: Articulating Value and Business Outcomes

25%

- Value proposition of integrated CX portfolio
- Linking solutions to business goals
- Demonstrating impact on customer engagement

Topic 3: Understanding the SAP Customer Experience Portfolio

35%

- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio

1. Commerce solutions
2. Customer Data solutions
3. Service solutions
4. Marketing solutions
5. Sales solutions

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q17-Q22):

NEW QUESTION # 17
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration caters for error handling and monitoring
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration is GDPR compliant
E. Integration value mapping needs to be maintained

Answer: B,C,E

NEW QUESTION # 18
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Guided Selling
B. Agent Desktop
C. Forecasting and Pipeline Management
D. Intelligent Lead Score
E. Case Management

Answer: A,C,D

NEW QUESTION # 19
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Improved customer satisfaction and retention
C. Lower customer acquisition costs
D. Optimize buying lifecycle
E. Innovate and stay ahead

Answer: A,C,D

NEW QUESTION # 20
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Route sales orders
B. Deliver personalized content
C. Create quotation versions
D. Generate product recommendations

Answer: B,D

NEW QUESTION # 21
Which feature is available in SAP Commerce Cloud?

A. Case processing with registered products
B. Bounce management for new prospects
C. Management for intercompany sales processes
D. Product catalog

Answer: D

NEW QUESTION # 22
......

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