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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Requirements18%- Requirements management
  • 1. Identify dependencies
  • 2. Validate requirements
  • 3. Manage requirement lifecycle
  • 4. Gather business requirements
Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Prioritize business needs
  • 2. Identify stakeholder roles
  • 3. Manage stakeholder expectations
  • 4. Facilitate communication
Customer Discovery17%- Business analyst responsibilities
  • 1. Identify business objectives
  • 2. Support implementation lifecycle
  • 3. Demonstrate Salesforce capabilities
  • 4. Assess customer environment
Business Process Mapping12%- Process analysis
  • 1. Design future-state processes
  • 2. Manage scope definition
  • 3. Use process mapping techniques
  • 4. Document current-state processes
User Stories18%- Agile documentation
  • 1. Define acceptance criteria
  • 2. Refine backlog items
  • 3. Support Agile delivery
  • 4. Write user stories
Development Support and User Acceptance12%- Solution validation
  • 1. Validate business outcomes
  • 2. Coordinate user acceptance testing
  • 3. Support development teams
  • 4. Manage change adoption

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Salesforce Certified Business Analyst Exam Certified-Business-Analyst Prüfungsfragen mit Lösungen (Q79-Q84):

79. Frage
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?

Antwort: B


80. Frage
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
* The functionality described in the test case is working as expected.
* The stakeholder wants to change the label of several fields described in the test case.
* The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?

Antwort: B


81. Frage
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?

Antwort: A

Begründung:
Explanation
A business process model is a visual representation of how a business operates and how different activities are connected. It can help executives understand the current state and define the future state of a business process.
A persona journey map is a tool to understand the needs, goals, and pain points of a specific user group. A collection of use cases is a set of scenarios that describe how users interact with a system or solution.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio


82. Frage
Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?

Antwort: C


83. Frage
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

Antwort: C


84. Frage
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