1Z0-1064-26実際試験 & 1Z0-1064-26日本語版と英語版

市場で高い評価を得ている責任ある企業として、スタッフと従業員を厳格な信念を持って訓練し、1Z0-1064-26学習教材に関する問題を24時間年中無休で支援しました。私たちとの購入活動を終えたとしても、1Z0-1064-26試験問題に関する思いやりのあるサービスを提供しています。そして、1Z0-1064-26トレーニングガイドを随時更新します。1Z0-1064-26スタディガイドを更新したら、お客様に自動送信します。お支払い後1年間、1Z0-1064-26学習準備の更新をお楽しみいただけます。

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 2: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 3: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Topic 4: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Topic 5: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 6: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management

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Oracle Fusion Service 2026 Implementation Professional 認定 1Z0-1064-26 試験問題 (Q16-Q21):

質問 # 16
Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign object access roles to an administrative user.
B. Assign the new business object to a page.
C. Assign the new business object to a new component.
D. Map a Visual Builder Cloud Service business object to the object API.

正解：A、D

質問 # 17
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an object workflow action to send the email when the milestone status changes to warning.
B. Add an extension column to the milestone object to hold the warning threshold value.
C. Configure the email template to be used for notification.
D. Create standard text to be posted to the message thread.
E. Configure an analytics report showing milestones in warning status.
F. Specify the warning threshold for the milestone in the standard coverages.

正解：C、E、F

質問 # 18
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

正解：A

質問 # 19
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The User Group selected for authoring articles has been set to 'External".
B. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
C. Users have not been given the "Knowledge Analyst" role.
D. The Base Locale for the articles has not been enabled in the correct language.

正解：C

質問 # 20
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Enable the "Password Reset" option in the User Administration component.
B. Add the Password Reset component to your DCS application.
C. Instruct users that they can only change their password by chatting with an agent.
D. Obtain the Change Password Link and add it to your DCS page.

正解：D

質問 # 21
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