220-1202 Certified | 220-1202 Exam Book

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures21%- IT service management
  • 1. Documentation and change management
    • 2. Backup and recovery processes
      • 3. Disaster recovery planning
        - Communication and professionalism
        • 1. Incident reporting
          • 2. SLA management
            • 3. Customer service techniques
              - Safety and compliance
              • 1. Workplace safety procedures
                • 2. Environmental controls
                  • 3. Privacy and regulatory compliance
                    Topic 2: Software Troubleshooting23%- Mobile device troubleshooting
                    • 1. Connectivity and synchronization issues
                      • 2. App and OS update failures
                        • 3. Performance and battery problems
                          - Application and security troubleshooting
                          • 1. Application crashes and errors
                            • 2. Installation and compatibility problems
                              • 3. Security-related issues and fixes
                                - Operating system issues
                                • 1. Update and driver failures
                                  • 2. System crashes and performance issues
                                    • 3. Boot errors and startup problems
                                      Topic 3: Operating Systems28%- macOS, Linux, and Chrome OS basics
                                      • 1. Installation and navigation
                                        • 2. Command-line operations
                                          • 3. System configuration and maintenance
                                            - Mobile operating systems
                                            • 1. Mobile device management
                                              • 2. Android and iOS configuration
                                                • 3. App installation and security settings
                                                  - Windows installation, configuration, and management
                                                  • 1. File systems, partitions, and storage management
                                                    • 2. Command-line tools and scripting
                                                      • 3. Windows 10/11 features and settings
                                                        • 4. Device drivers and system updates
                                                          Topic 4: Security28%- Security fundamentals
                                                          • 1. Authentication and authorization
                                                            • 2. Permissions and access control
                                                              • 3. Zero Trust concepts
                                                                - Network and application security
                                                                • 1. Encryption technologies
                                                                  • 2. Firewalls and security appliances
                                                                    • 3. Wireless security protocols
                                                                      - Threats and mitigation
                                                                      • 1. Social engineering prevention
                                                                        • 2. Malware types and removal
                                                                          • 3. Data protection and disposal

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q232-Q237):

                                                                            NEW QUESTION # 232
                                                                            An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?

                                                                            Answer: B

                                                                            Explanation:
                                                                            Many modern commercial software applications (including photo editors like Adobe Photoshop) offer tiered features based on user subscriptions or license levels. If certain features are locked and prompt for a login, the issue is likely due to a missing or unassigned software license. Assigning the correct license through a centralized license management system (such as Adobe Admin Console or Microsoft 365 portal) will enable those features.
                                                                            B). VPN connection does not affect local software licensing.
                                                                            C). Repairing the application does not resolve license entitlement.
                                                                            D). Reinstalling the software won't help unless the license is assigned.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common software and application issues.
                                                                            Study Guide Section: Troubleshooting licensing and access control for applications


                                                                            NEW QUESTION # 233
                                                                            Which of the following controls access to certain services to ensure that administrators are not automatically given elevated permissions?

                                                                            Answer: D

                                                                            Explanation:
                                                                            PAM (Privileged Access Management) controls access to certain services so that administrators are not automatically granted elevated permissions.


                                                                            NEW QUESTION # 234
                                                                            A secretary receives an email from the company's chief executive officer with a request to pay a vendor immediately. After the payment is made, the chief executive officer tells the secretary that they never sent that email. Which of the following social engineering tactics best describes this type of attack?

                                                                            Answer: A

                                                                            Explanation:
                                                                            This is a classic Business Email Compromise (BEC) scam - the attacker pretended to be (impersonated) the CEO in order to trick the secretary into making an urgent payment. The key detail is that the attacker assumed someone else's identity (the CEO) to exploit the trust and authority associated with that role.


                                                                            NEW QUESTION # 235
                                                                            Which of the following commands is used to validate the IP settings of a Windows OS?

                                                                            Answer: D

                                                                            Explanation:
                                                                            The ipconfig command displays the current TCP/IP configuration of a Windows system, including IP address, subnet mask, default gateway, and DNS information. This allows a technician to validate and troubleshoot the system's IP settings directly from the command line.


                                                                            NEW QUESTION # 236
                                                                            Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
                                                                            INSTRUCTIONS
                                                                            Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
                                                                            Multiple devices may be selected for quarantine.
                                                                            Click on a host or server to configure services.
                                                                            If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.










                                                                            Answer:

                                                                            Explanation:
                                                                            See Explanation below for complete solution.
                                                                            Explanation:
                                                                            Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

                                                                            A screenshot of a computer AI-

                                                                            A screenshot of a computer AI-


                                                                            NEW QUESTION # 237
                                                                            ......

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