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Microsoft MB-280 Exam Overview:
| Certification Vendor: | Microsoft |
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| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
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| Exam Number: | MB-280 |
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| Exam Price: | $165 USD |
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| Exam Format: | Interactive items, Multiple choice, Case studies |
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| Passing Score: | 700 / 1000 |
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| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate |
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| Real Exam Qty: | 40β60 |
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| Available Languages: | German, Spanish, French, English, Japanese, Portuguese (Brazil), Chinese (Simplified) |
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| Certificate Validity Period: | 2 years |
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| Exam Duration: | 100β120 |
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| Recommended Training: | MB-280 Learning Path Course MB-280T01βT04 |
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| Exam Registration: | Pearson VUE Registration |
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| Sample Questions: | Microsoft MB-280 Sample Questions |
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| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
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| Pre Condition: | Recommended: Experience with Dynamics 365 Sales, Dataverse, and basic Power Platform knowledge; no mandatory prerequisites |
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| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/MB-280 |
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| Topic | Details |
|---|
| Topic 1 | - Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
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| Topic 2 | - Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.
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| Topic 3 | - Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.
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| Topic 4 | - Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
|
Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q48-Q53):
NEW QUESTION # 48
A company plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales.
The salespeople want to know when their emails will be synced.
You need to describe the server-side synchronization frequency for the salespeople.
How should you describe the frequency?
- A. equal intervals
- B. user-defined
- C. constant
- D. dependent on volume
Answer: A
Explanation:
* Server-side synchronization typically syncs at equal intervals, which can be configured in Dynamics 365. These intervals determine how often data is synchronized between Microsoft Exchange and Dynamics 365 Sales, affecting emails, tasks, and appointments.
* The synchronization frequency can be adjusted by the administrator but operates at consistent, regular intervals by default.
NEW QUESTION # 49
You need to create a custom insight card to display tier change notifications per the global sales lead's request.
Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer are a. Arrange the five actions in the correct order.

Answer:
Explanation:

NEW QUESTION # 50
You need to configure a new Customer Insights - Journeys form to satisfy the digital sales team lead's request.
Which five required actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer are a. Arrange the five actions in the correct order.

Answer:
Explanation:

NEW QUESTION # 51
The sales team wants to see a timeline of related activities and notes on a custom Dynamics 365 Sales form.
You need to add a timeline control to the form,
Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer are a. Arrange the five actions in the correct order.

Answer:
Explanation:

NEW QUESTION # 52
Hotspot Question
You are configuring Dynamics 365 Sales as part of a new implementation at your organization.
Your organization has Sales Professional licensing.
Your organization sells over 100 different types of products across different divisions. A lot of selling occurs at conferences where sellers meet prospects and gather business cards to create leads.
After reviewing the requirements from your business stakeholders, you identify that:
1. Sellers sometimes only want to convert leads gathered at events to
contacts before they start tracking any deals with that contact.
2. Sellers must be given multiple different options for specifying the
final status of deals they have been tracking.
Your current System Settings is as follows:

Use the drop-down menus to select the answer choice that answers each question.
NOTE: Each correct selection is worth one point.

Answer:
Explanation:

Explanation:
For Requirement #1:
Quality lead experience: This setting will allow sellers to create Account, Contact, and Opportunity records by default upon qualifying a lead. This aligns with the need for sellers to convert leads gathered at events to contacts before tracking any deals.
For Requirement #2:
Customize close opportunity form: This setting will enable the customization of the closing form, allowing sellers to have multiple options for specifying the final status of deals they have been tracking.
NEW QUESTION # 53
......
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