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Salesforce AP-207 Exam Syllabus Topics:

SectionWeightObjectives
Implementation38%- Platform Configuration
  • 1. Configure licenses and access
  • 2. Perform initial Salesforce and Energy and Utilities Cloud setup
  • 3. Configure products and pricing
  • 4. Implement post-sales processes
  • 5. Enable order capture and contract management
  • 6. Integrate third-party systems
  • 7. Execute data migration
Discovery13%- Business Needs Analysis
  • 1. Understand current state architecture
  • 2. Analyze current state processes and user journeys
  • 3. Identify gaps between current processes and Energy and Utilities Cloud capabilities
  • 4. Document customer business needs and desired outcomes
  • 5. Align stakeholder requirements
Test and Deploy Energy and Utilities Cloud Applications and Solutions13%- Testing and Deployment
  • 1. Execute user acceptance testing
  • 2. Create deployment plans
  • 3. Support go-live activities
  • 4. Validate Salesforce core and Vlocity components
  • 5. Identify deployment stakeholders
  • 6. Manage UAT milestones
Solution Design36%- Architecture and Design
  • 1. Determine organizational security and data access considerations
  • 2. Understand deployment tools and best practices
  • 3. Define future state architecture
  • 4. Map Energy and Utilities Cloud components to current architecture
  • 5. Validate data model fitment
  • 6. Design future state business processes

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q75-Q80):

NEW QUESTION # 75
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

Answer: A,C,E

Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors. Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.
Reference = These insights are based on Salesforce's discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce's industry insights and trend analysis provide a comprehensive overview of these disruptions.


NEW QUESTION # 76
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

Answer: D

Explanation:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints. Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy-and-utilities/overview/


NEW QUESTION # 77
A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't being rendered correctly.
What could be the likely reason for this issue?

Answer: B


NEW QUESTION # 78
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

Answer: B,C


NEW QUESTION # 79
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

Answer: C,D


NEW QUESTION # 80
......

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