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| Section | Objectives |
|---|---|
| Topic 1: Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
| Topic 2: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Topic 3: Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Topic 4: Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Topic 5: Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
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NEW QUESTION # 55
You are a Workspace Admin in your organization's Slack Pro instance.
A terminated user is still active because Okta (your IdP) is down.
Which immediate steps should you take?
Answer: B
Explanation:
Slack's immediate response guidance states:
"If SCIM provisioning is unavailable, Workspace Admins should manually deactivate users through Slack settings to immediately prevent access." Changing the email (A) is messy and not recommended. Making #general read-only (B) doesn't prevent broader access. Contacting support (D) is useful, but not immediate enough for stopping access.
(Reference: Slack Administration Study Guide - Managing User Access in Case of SCIM Outage)
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NEW QUESTION # 56
You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.
How does defining default channels help end users?
Answer: A
Explanation:
Slack guidance emphasizes:
"Default channels help orient new members by exposing them to important organizational channels and reinforcing naming conventions and community norms." A is inaccurate - default channels are typically public (not required for all communication). B is incorrect because default channels cannot be private. C refers to general Slack usage, but not specifically about default channels.
(Reference: Slack Administration Study Guide - Setting Default Channels for Workspaces)
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NEW QUESTION # 57
Cristina is evaluating a Slack app's security and notices that it has the following scopes present: channels:
write and chat:write:user.
Based on those scopes, which TWO actions can the app perform in Slack? (Choose two.)
Answer: A,B
Explanation:
The scopes mentioned allow the following:
* channels:write - allows the app to create, archive, or modify public channels.
* chat:write:user - allows the app to send messages on behalf of a user.
According to Slack's API documentation:
"channels:write grants permission to manage public channels, while chat:write:user grants permission to send messages as a user rather than as the app." Uploading files would require the files:write scope, and accessing group DMs would require groups:read or groups:history, neither of which are mentioned.
(Reference: Slack Administration Study Guide - App Scopes and Permissions)
NEW QUESTION # 58
You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)
Answer: D
Explanation:
According to Slack's data retention policies:
"When a message retention policy is applied and messages reach their expiration, Slack permanently deletes the messages from production systems, and recovery is not possible." Slack's business continuity plans and MFA security are unrelated to data retrieval for expired content. GDPR (C) impacts retention requirements but the critical reason for non-recovery is Slack's deletion behavior (D).
(Reference: Slack Administration Study Guide - Message Retention and Data Deletion Policy)
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NEW QUESTION # 59
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)
Answer: D
Explanation:
Slack recommends using Slack Connect for external collaboration across companies.
According to Slack Connect official guidelines:
"Slack Connect lets you securely collaborate with external organizations in channels or direct messages, without needing to add external users as guests in your workspace." Rather than creating guest accounts (A) or modifying your IdP (C), the correct and scalable method is setting up Slack Connect channels. Option D (setting up a separate Slack workspace) is not necessary and would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Best Practices)
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NEW QUESTION # 60
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