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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
Topic 2: ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices
Topic 3: Service Value Chain Activities
Topic 4: Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q106-Q111):

NEW QUESTION # 106
Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A. A change model
B. A standard change
C. A normal change
D. An emergency change

Answer: B

NEW QUESTION # 107
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Change enablement
B. Monitoring and event management
C. Relationship management
D. Release management

Answer: A

NEW QUESTION # 108
Where should all master copies of controlled software and documentation be stored?

A. In the definitive security library
B. In the definitive capacity library
C. In the definitive media library
D. In the definitive production library

Answer: C

NEW QUESTION # 109
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A. Improve
B. Plan
C. Deliver and support
D. Design and transition

Answer: B

NEW QUESTION # 110
What should remain constant within an organization, even when the organizations objectives change?

A. Outcomes
B. Guiding principles
C. Outputs
D. Service offerings

Answer: B

NEW QUESTION # 111
......

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