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| Section | Weight | Objectives |
|---|---|---|
| Policies and Settings | 22% | - Security and compliance configurations - Slack Connect and app approval settings - Analytics and dashboard usage - Identity and access management |
| Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Discovery | 10% | - Gather and analyze client requirements - Communicate Slack value proposition - Assess organizational readiness |
| Channel Strategy | 10% | - Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure |
| Governance Structure | 8% | - Establish governance policies - Define admin and owner roles - Manage workflows and processes |
| Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Design training programs for users and admins - Create learning materials and resources |
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NEW QUESTION # 71
Which Salesforce component can be used to automate workflows and trigger notifications in Slack?
Answer: C
Explanation:
Salesforce Flow can be used to automate workflows in Salesforce, including triggering notifications and actions in Slack based on certain conditions.
NEW QUESTION # 72
How often should you recommend that your client conduct a guest and channel clean-up?
Answer: D
Explanation:
The correct recommendation is Monthly . Guest and channel cleanup is an operational governance activity, not a one-time launch task. Slack environments evolve quickly: projects end, external partners change, guest access expires, channels become inactive, and sensitive collaboration spaces may no longer require the same membership. A monthly cleanup cadence is frequent enough to reduce access risk and channel clutter without creating excessive administrative burden. Option A is weak because ad hoc cleanup is reactive and usually happens only after a problem occurs. Option B may be too frequent for most organizations and can create unnecessary admin overhead unless the environment is unusually high-risk. Option D is not frequent enough; annual reviews allow stale guest access and unused channels to accumulate for too long. The point of guest and channel cleanup is to keep collaboration intentional, secure, and manageable. This cadence should be owned through the governance structure and executed by the appropriate admin or owner roles.
Reference topic: Governance Structure (Owner and Admin Roles) - operational governance cadence, guest lifecycle management, channel cleanup, and administrative accountability.
NEW QUESTION # 73
A large organization with diverse departments is rolling out Slack. What should be a key feature of the learning materials created for this rollout?
Answer: B
Explanation:
Creating department-specific training materials, in addition to covering general Slack functionalities, is crucial for a large organization with diverse departments. This approach ensures that each department receives tailored information relevant to their specific usage of Slack, along with a solid understanding of the platform's core features, enhancing the effectiveness of the training across the organization.
NEW QUESTION # 74
You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?
Answer: D
Explanation:
The best course of action is a structured support path: self-service first, escalation second. A mature Slack support process should give users clear internal resources for common access issues, such as SSO instructions, password guidance, supported device requirements, or known troubleshooting steps. If the user cannot resolve the issue through documented resources, the next step is a service ticket so the IT or Slack admin team can handle the problem through a trackable support workflow. Option A is too narrow and assumes the issue is local connectivity or password-related. Option B skips self-service and increases ticket volume unnecessarily. Option C relies on a channel and a phone call, which may be useful in some urgent cases but is not the best general process for access issues because access problems often require identity- provider or admin intervention. Slack's help ecosystem emphasizes searchable help resources and structured admin support, and the consultant's role is to design support processes that scale beyond launch.
Reference topic: Learning and Enablement - user support model, self-service resources, escalation paths, and adoption operations.
NEW QUESTION # 75
A startup is implementing Slack for improved internal communication and project management.
They require a role that can manage day-to-day operations within their workspace, such as channel creation and user permissions, but doesn't need access to billing and high-level organizational settings. Which role would be most appropriate?
Answer: C
Explanation:
For a startup, the Workspace Admin role is suitable for managing the day-to-day operations like channel creation and user permissions. This role provides the necessary administrative capabilities without access to high- level settings like billing, aligning with the startup's requirements.
NEW QUESTION # 76
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