PEGACPDC25V1 Prüfungsressourcen: Certified Pega Decisioning Consultant 25 & PEGACPDC25V1 Reale Fragen

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Pegasystems PEGACPDC25V1 Prüfungsplan:

Thema	Einzelheiten
Thema 1	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Thema 2	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Thema 3	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Thema 4	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Thema 5	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Thema 6	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Thema 7	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.

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Pegasystems PEGACPDC25V1 Exam Fragen, PEGACPDC25V1 Examsfragen

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Pegasystems Certified Pega Decisioning Consultant 25 PEGACPDC25V1 Prüfungsfragen mit Lösungen (Q40-Q45):

40. Frage
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on Its website to promote new offers to each customer.
Place the events in the sequential order.

Antwort:

Begründung:

1 - The website invokes the real-time container before loading the account page.
2 - Customer Decision Hub evaluates offers from the associated issue/group.
3 - Customer Decision Hub returns the resulting offer details to the website.
4 - The website loads the account page with the content returned by Customer Decision Hub.

41. Frage
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on Its website to promote new offers to each customer.
Place the events in the sequential order.

Antwort:

Begründung:

Explanation:

42. Frage
U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
Which type of outbound interaction do you configure to implement this requirement?

A. Scheduled update
B. Priority communication
C. Customer event
D. Security event

Antwort: B

Begründung:
A priority communication is a type of outbound interaction that allows you to send urgent messages to customers that are not related to any specific offer or proposition. You can use priority communications to inform customers about important events or changes that affect their relationship with your organization. In this case, the bank wants to share the new temporary contact details with all customers over an SMS, so creating a priority communication is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]

43. Frage
MyCo, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a deaccessioning architect, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A. Schedule an outbound run with a limited number of customers
B. A list of customer email addresses from the Test email tab
C. A seed list from the Test email tab
D. Preview section from the email content editor

Antwort: C

Begründung:
To test the visualization and the rendering of the email content, including replacing of the placeholders with customer information, you use a seed list from the Test email tab. A seed list is a predefined set of customers that you can use to test your email treatments before sending them to your target audience. You can select one or more customers from the seed list and send them a test email with your treatment. You can then verify how the email looks in their inbox and how the placeholders are replaced with their actual values. Verified Reference: [Pega Academy - Decisioning Consultant - Testing email treatments]

44. Frage
What is the name of the property that the system computes automatically when you use an Adaptive Model decision component?

A. Rank
B. Priority
C. Order
D. Propensity

Antwort: D

Begründung:
Propensity is the name of the property that the system computes automatically when you use an Adaptive Model decision component. Propensity is a measure of how likely a customer is to accept an action, based on their past behavior and profile. An Adaptive Model component uses machine learning to calculate the propensity for each action and store it in a property with the same name as the action. Verified Reference: Pega Academy - Decisioning Consultant - Using adaptive models

45. Frage
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