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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- Windows installation, configuration, and management
  • 1. Command-line tools and scripting
    • 2. Device drivers and system updates
      • 3. File systems, partitions, and storage management
        • 4. Windows 10/11 features and settings
          - macOS, Linux, and Chrome OS basics
          • 1. Installation and navigation
            • 2. System configuration and maintenance
              • 3. Command-line operations
                - Mobile operating systems
                • 1. Android and iOS configuration
                  • 2. Mobile device management
                    • 3. App installation and security settings
                      Topic 2: Software Troubleshooting23%- Operating system issues
                      • 1. Boot errors and startup problems
                        • 2. System crashes and performance issues
                          • 3. Update and driver failures
                            - Application and security troubleshooting
                            • 1. Security-related issues and fixes
                              • 2. Installation and compatibility problems
                                • 3. Application crashes and errors
                                  - Mobile device troubleshooting
                                  • 1. Connectivity and synchronization issues
                                    • 2. App and OS update failures
                                      • 3. Performance and battery problems
                                        Topic 3: Operational Procedures21%- IT service management
                                        • 1. Documentation and change management
                                          • 2. Backup and recovery processes
                                            • 3. Disaster recovery planning
                                              - Communication and professionalism
                                              • 1. Customer service techniques
                                                • 2. SLA management
                                                  • 3. Incident reporting
                                                    - Safety and compliance
                                                    • 1. Privacy and regulatory compliance
                                                      • 2. Workplace safety procedures
                                                        • 3. Environmental controls
                                                          Topic 4: Security28%- Security fundamentals
                                                          • 1. Authentication and authorization
                                                            • 2. Zero Trust concepts
                                                              • 3. Permissions and access control
                                                                - Threats and mitigation
                                                                • 1. Social engineering prevention
                                                                  • 2. Malware types and removal
                                                                    • 3. Data protection and disposal
                                                                      - Network and application security
                                                                      • 1. Encryption technologies
                                                                        • 2. Firewalls and security appliances
                                                                          • 3. Wireless security protocols

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q79-Q84):

                                                                            NEW QUESTION # 79
                                                                            A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:
                                                                            "This site cannot be reached."
                                                                            A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?

                                                                            Answer: D


                                                                            NEW QUESTION # 80
                                                                            A user switches from Linux to Windows and tries to migrate data using an external USB drive. Windows prompts that the device must be formatted. It works fine on Linux. What should the user do?

                                                                            Answer: B

                                                                            Explanation:
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            Windows doesn't natively support many Linux file systems (like ext4).Reformatting to exFATmakes the drive readable/writable on both Linux and Windows.
                                                                            FromAll-in-One Exam Guide:
                                                                            "For cross-platform compatibility, exFAT is recommended as it supports large files and is recognized by Windows, macOS, and Linux (with exFAT drivers)."


                                                                            NEW QUESTION # 81
                                                                            A user needs to install and uninstall software on their Windows laptop but does not need to manage user accounts. The company follows least-privilege principles. Which of the following account types meets these requirements?

                                                                            Answer: B

                                                                            Explanation:
                                                                            A Power User account allows installing and uninstalling software but does not grant full administrative control, aligning with the principle of least privilege.


                                                                            NEW QUESTION # 82
                                                                            A help desk technician is setting up speech recognition on a Windows system. Which of the following settings should the technician use?

                                                                            Answer: A

                                                                            Explanation:
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            In Windows, accessibility tools such as speech recognition are found under the Ease of Access settings. This section includes options for users who require assistive technologies, including screen readers, magnifiers, and voice control interfaces like speech recognition. Setting up speech recognition allows users to control the system and input text using voice commands.
                                                                            A: Time and Language is for setting regional preferences and language packs.
                                                                            B: Personalization adjusts themes, backgrounds, and colors.
                                                                            C: System includes display, storage, notifications, and power settings, but not accessibility tools.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 1.3: Given a scenario, use appropriate Microsoft operating system features and tools.
                                                                            Study Guide Section: Accessibility tools and system configuration


                                                                            NEW QUESTION # 83
                                                                            A developer needs to isolate a testing VM in a Type 1 hypervisor from the other guests. Which of the following does the administrator need to use to accomplish this task?

                                                                            Answer: A

                                                                            Explanation:
                                                                            A sandbox provides an isolated environment within the hypervisor where a virtual machine can run independently without affecting other guests, ensuring safe testing and containment.


                                                                            NEW QUESTION # 84
                                                                            ......

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