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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Configuration and Integration	16%	- Integration with SAP ERP and CRM - Third-Party System Integration - SAP FSM System Configuration - API and Web Services
Topic 2: Mobile Application	20%	- Offline Capabilities - Real-Time Communication - Mobile Checkout and Time Tracking - Field Service Mobile App Features
Topic 3: Resource Management	22%	- Workforce Planning and Forecasting - Skill-Based Matching - Technician Management - Travel and Route Optimization
Topic 4: Service Reporting and Analytics	16%	- KPI Monitoring and Analysis - Service Performance Metrics - Custom Report Generation - Reports and Dashboards
Topic 5: Service Order Management	26%	- Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Status Management - Service Order Scheduling and Planning

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SAP Certified - SAP Field Service Management Sample Questions (Q50-Q55):

NEW QUESTION # 50
What are the names for the possible customer interactions and dialog options?
There are two correct answers.

A. Business Processes
B. Chat assistants
C. Moment sets
D. Moments

Answer: C,D

NEW QUESTION # 51
How can smartform instances be created?
There are three correct answers.

A. By the customer in the FSM Self Service application
B. Automatically by a business rule
C. Manually by a technician on a mobile app
D. Manually by a dispatcher on the Field Service Management web UI

Answer: B,C,D

NEW QUESTION # 52
How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.

A. By automating task prioritization
B. By delivering smart notifications and checks
C. By providing generative AI-driven insights
D. By enhancing marketing campaigns

Answer: A,B,C

NEW QUESTION # 53
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.

A. Project-level professional certification
B. Support Accreditation
C. Marketing strategy certification
D. Mandatory annual reviews

Answer: A,B

NEW QUESTION # 54
What are some of the characteristics of assisted scheduling?
There are three correct answers.

A. The scope and parameters for assisted scheduling are largely pre-determined
B. Assisted scheduling is triggered by the user or by an API call
C. The scope and parameters for assisted scheduling can be completely tailored to the use case
D. Assisted scheduling is triggered by a scheduled business rule
E. Assisted scheduling can work with custom optimization policies

Answer: A,B,E

NEW QUESTION # 55
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