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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Reporting and Analytics
  • 1. Performance Reporting
  • 2. AI-driven Insights
  • 3. Engagement Analytics
- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Predictive Engagement Fundamentals
  • 3. Web Tracking and Visitor Identification
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Journey Context
  • 3. Agent Interaction Experience
- Action Maps
  • 1. Action Map Configuration
  • 2. Targeting and Engagement Rules
  • 3. Customer Journey Triggers
Genesys Predictive Routing- Getting Started
  • 1. Overview of Predictive Routing
  • 2. Business Use Cases
  • 3. AI-based Routing Concepts
- Configuration
  • 1. Predictive Routing Setup
  • 2. Queue and Routing Configuration
  • 3. Performance Optimization

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GCX-AI-GPE Official Cert Guide | GCX-AI-GPE Valid Test Registration

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

Answer: A


NEW QUESTION # 65
When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

Answer: B


NEW QUESTION # 66
What is the purpose of visitor attributes in GPE?
Response:

Answer: B


NEW QUESTION # 67
Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 68
Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 69
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