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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Object Manager and Lightning App Builder15%- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
Topic 2: Configuration and Setup15%- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
Topic 3: Service and Support Applications10%- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
Topic 4: Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines
Topic 5: Sales and Marketing Applications10%- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
Topic 6: Data and Analytics Management17%- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
Topic 7: Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Topic 8: Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations

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Salesforce Certified Administrator Sample Questions (Q35-Q40):

NEW QUESTION # 35
Salesforce.com instance has Multiple Currencies as Activated. What is the maximum granularity available for tracking changes in Currency Rates

Answer: A


NEW QUESTION # 36
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?

Answer: B


NEW QUESTION # 37
Which of the following records can not be mass transferred?

Answer: B


NEW QUESTION # 38
Can standard fields be removed from the Page Layout?

Answer: A

Explanation:
Section: Volume G


NEW QUESTION # 39
Are Tags searchable from standard Search component?

Answer: A


NEW QUESTION # 40
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