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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Configure Site.com analytics and reporting - Implement error handling and logging - Conduct user feedback collection and optimization |
| Topic 2: Implementation and Integration | 28% | - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Configure email and notification templates - Implement search functionality and content tagging - Build and configure Experience Builder pages and components - Integrate external systems via APIs and connected apps |
| Topic 3: Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges - Define scope and create solution design - Identify key stakeholders and user personas |
| Topic 4: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Define support processes and escalation paths - Plan and execute change management activities - Create training materials and end-user guides |
| Topic 5: Solution Design and Business Logic | 28% | - Set up and manage CMS content and files - Design data access and visibility rules - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure - Design Experience Cloud site architecture (themes, templates, branding) - Configure Lightning Web Components for customizations |
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NEW QUESTION # 83
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
Answer: C
Explanation:
Service Your Way is a component that allows customers to choose how they want to interact with a service agent or a chatbot from a list of available channels, such as phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added to any page in Experience Builder and configured to show different channels based on user attributes or device type.
NEW QUESTION # 84
Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?
Answer: A
Explanation:
The sharing setting that would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm, is Portal User Visibility. Portal User Visibility is a setting that allows portal users (such as Customer Community or Partner Community users) to see other portal users who have the same role or a role below them in the portal role hierarchy. This setting enables portal users to share information and collaborate with their peers within their own firm, but not with other firms.
NEW QUESTION # 85
Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?
Answer: A
Explanation:
CK should keep in mind that Salesforce CDN is not supported in sandbox environments. Salesforce CDN is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors. However, this feature is only available in production environments and not in sandbox environments, such as Partial and Full sandboxes. Therefore, CK should not use Salesforce CDN for its UAT process.
NEW QUESTION # 86
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?
Answer: D
Explanation:
Thisuser license allows users to access cases, Knowledge articles, reports and dashboards, and custom objects in a self-service site. It also provides access to Chatter groups and files, and allows users to edit their own profiles. Customer Community Plus users can also use email-to-case functionality and create records that have lookups to accounts or contacts5
NEW QUESTION # 87
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
Answer: D
Explanation:
To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.
NEW QUESTION # 88
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