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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Solution Design20%- Architecture Design
  • 1. Design scalable nonprofit data models
    • 2. Align solutions to nonprofit business requirements
      Implementation Strategies and Best Practices- NPSP Configuration and Setup
      • 1. Install and configure Nonprofit Success Pack
        • 2. Household Account Model implementation
          - Project Delivery
          • 1. Risk identification and mitigation
            • 2. Consulting best practices for nonprofit implementations
              Integration and Data Management15%- Data Handling
              • 1. Data import and migration strategies
                • 2. Data quality and deduplication concepts
                  Analytics5%- Reporting and Insights
                  • 1. Campaign tracking and engagement measurement
                    • 2. Salesforce reporting for nonprofits
                      Domain Expertise20%- Nonprofit Solution Identification
                      • 1. Fundraising and donor management solutions
                        • 2. Program and volunteer management solutions
                          • 3. Marketing and engagement solutions
                            • 4. Trailhead, AppExchange, and Community resources

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                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q94-Q99):

                              NEW QUESTION # 94
                              A local charity receives its income from recurring payments, The Recurring Donation object is used and contains a unique and manually entered reference number. This reference number should not be modified after creation. The finance department has requested that all child Opportunities also contain this unique reference number to make it easier to reconcile payments. How can the consultant achieve this?

                              Answer: A

                              Explanation:
                              To ensure that all child Opportunities contain the unique reference number from the Recurring Donation object and to prevent modifications after creation, follow these steps:
                              Create a Custom Text Field on the Opportunity Object:
                              Navigate to Setup.
                              In the Object Manager, select Opportunity.
                              Click on Fields & Relationships.
                              Create a new Text field (e.g., "Recurring Donation Reference Number").
                              Use NPSP Recurring Donation Custom Field Mappings:
                              Navigate to NPSP Settings.
                              Under "Donations", select "Recurring Donations".
                              Go to "Field Mappings".
                              Map the custom text field on the Recurring Donation object to the custom text field on the Opportunity object.
                              Ensure Field-Level Security:
                              Set the field-level security for the custom fields to ensure that they are only editable by the required profiles and read-only for others.
                              By following these steps, the unique reference number will be automatically populated and synchronized from the Recurring Donation object to all child Opportunities, and it will remain consistent for reconciliation purposes.
                              Salesforce NPSP Documentation: Custom Field Mapping
                              Salesforce Trailhead: Nonprofit Success Pack (NPSP) Settings


                              NEW QUESTION # 95
                              A nonprofit fundraiser notices that some of the NPSP calculated donation summary fields on the Contact and Account records are displaying incorrect values when compared to the donations recorded for each donor.
                              What are three items the consultant should review to troubleshoot the issue?
                              Choose 3 answers

                              Answer: A,B,C

                              Explanation:
                              To troubleshoot incorrect values in the NPSP calculated donation summary fields on Contact and Account records, the consultant should review the following:
                              Customizable Rollups:
                              Verify the settings and configuration of Customizable Rollups in NPSP. Incorrect configurations or mappings can lead to inaccurate summary values.
                              Ensure that the rollups are set up correctly to calculate totals based on the desired criteria.
                              Opportunity Stages:
                              Check the Opportunity stages to ensure they are correctly defined and assigned. Only certain stages (e.g., "Closed Won") should be included in donation summaries.
                              Misconfigured or incorrect stages can result in inaccurate summary calculations.
                              NPSP Health Check:
                              Run the NPSP Health Check to identify any potential configuration issues or data integrity problems.
                              The Health Check provides insights and recommendations to address common issues within NPSP.
                              Salesforce Nonprofit Success Pack Documentation on Customizable Rollups Salesforce Opportunity Stages Configuration Guide NPSP Health Check Documentation


                              NEW QUESTION # 96
                              A nonprofit organization wants the 15th of the month listed as the Close Date for all recurring donations and has selected the 15th in the Day of the Month picklist. In reviewing Recurring Donation Opportunities it is found that some of the Opportunities have close dates at the end of the month.
                              Which action should the consultant take to troubleshoot this issue?

                              Answer: D

                              Explanation:
                              When troubleshooting the issue of Recurring Donation Opportunities having close dates at the end of the month instead of the 15th, the consultant should check if the "Always use last day of the month" field is selected. This field setting overrides other close date settings and defaults the close date to the last day of the month.
                              Log in to Salesforce: Access the Salesforce org where NPSP is installed.
                              Navigate to NPSP Settings: Go to the App Launcher, search for "NPSP Settings", and select it.
                              Find Recurring Donations Settings:
                              In NPSP Settings, expand the "Donations" section.
                              Click on "Recurring Donations".
                              Check the "Always use last day of the month" Field:
                              Locate the "Always use last day of the month" setting.
                              Verify whether this checkbox is selected.
                              If selected, uncheck this option if you want the close date to follow the Day of the Month picklist value.
                              Save the Settings: Save any changes made and verify that new Recurring Donations reflect the correct close date.
                              By ensuring this field is not selected, the system will correctly use the 15th of the month as specified in the Day of the Month picklist.


                              NEW QUESTION # 97
                              A nonprofit uses NPSP to manage its sustained giving program and plans to add Accounting Subledger.
                              Which configuration should the nonprofit review before the implementation?

                              Answer: A

                              Explanation:
                              Before implementing the Accounting Subledger, review the following configurations:
                              Review Accounting Triggers:
                              Ensure that your Salesforce instance has the necessary triggers enabled to support the Accounting Subledger.
                              Go to Setup -> Triggers, and verify the status of triggers related to accounting functionalities.
                              Check Recurring Donations:
                              Navigate to NPSP Settings -> Recurring Donations.
                              Verify that the configuration aligns with the needs of the Accounting Subledger, ensuring proper allocation and tracking of recurring donations.
                              Payment Allocations:
                              Check the settings for payment allocations to ensure they are correctly mapped to the general ledger accounts used in your accounting system.
                              NPSP Settings:
                              Verify the overall NPSP settings to ensure there are no conflicts with the Accounting Subledger functionalities.
                              Salesforce Accounting Subledger Documentation
                              Salesforce Nonprofit Success Pack (NPSP) Configuration Guide
                              Salesforce Trailhead: Configure Nonprofit Success Pack


                              NEW QUESTION # 98
                              The vice president of development of a nonprofit organization wants to be able to review giving in the pipeline at a high level, and track the organization's process towards finding new potential donors. The VP also wants to track program metrics as compared to donor histories. What should the consultant advise?

                              Answer: A

                              Explanation:
                              To address the VP of development's needs:
                              Review Existing Dashboard: Start by reviewing the existing components on the NPSP Development Forecasting dashboard. This provides a high-level view of the current giving pipeline.
                              Create Additional Reports: Develop new reports to track program metrics and compare them to donor histories. These new reports should capture the necessary program data.
                              Edit Dashboard: Modify the existing dashboard to include the new components that reflect the additional program data and metrics.
                              This approach leverages the existing infrastructure and enhances it to meet the organization's specific needs.
                              Salesforce Nonprofit Success Pack Documentation
                              Salesforce Trailhead: Customizing Dashboards in NPSP


                              NEW QUESTION # 99
                              ......

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