EXIN ITILFND_V4トレーニング、ITILFND_V4資格認定

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Key Concepts of ITIL 4	15%	- Partners and suppliers - Value streams and processes - Information and technology - Organizations, people and culture
ITIL Guiding Principles	15%	- Optimize and automate - Keep it simple and practical - Start where you are - Think and work holistically - Progress iteratively with feedback - Collaborate and promote visibility - Focus on value
ITIL Service Value System	25%	- Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Governance
Key Concepts of Service Management	20%	- Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders
ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc.

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EXIN ITIL 4 Foundation 認定 ITILFND_V4 試験問題 (Q270-Q275):

質問 # 270
Which statement about a service value stream is CORRECT?

A. It is used to provide governance
B. It integrates practices for a specific scenario
C. It uses prescriptive inputs and outputs
D. It is a value chain activity

正解：B

質問 # 271
Which practice has a purpose that includes managing authentication and non-repudiation?

A. Relationship management
B. Information security management
C. Service configuration management
D. Supplier management

正解：B

質問 # 272
In service relationships, what is a benefit of identifying consumer roles?

A. It removes constraints from the customer
B. It enables a common definition of value
C. It provides shared service expectations
D. It enables effective stakeholder management

正解：D

質問 # 273
Which is the CORRECT description of an outcome?

A. The inputs that trigger an action for an activity, process or IT service
B. The prediction of the future demand requirements for an activity, process or IT service
C. The design and development of the activities that make up a process or IT service
D. The result of carrying out an activity, following a process, or delivering an IT service

正解：D

質問 # 274
Which statement about the 'change enablement' practice is CORRECT?

A. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
B. Service requests are usually normal changes that can be implemented quickly without authorization
C. Emergency changes are changes that must be fully tested and fully documented prior to implementation
D. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

正解：D

質問 # 275
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