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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Practices25%- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
ITIL Guiding Principles15%- Optimize and automate
- Think and work holistically
- Progress iteratively with feedback
- Collaborate and promote visibility
- Keep it simple and practical
- Focus on value
- Start where you are
Key Concepts of Service Management20%- Service relationships: service providers, consumers, stakeholders
- Products and services
- Value, outcomes, costs and risks
ITIL Service Value System25%- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Continual Improvement
- Governance
- Purpose and components of the Service Value System
Key Concepts of ITIL 415%- Value streams and processes
- Partners and suppliers
- Organizations, people and culture
- Information and technology

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EXIN ITIL 4 Foundation Sample Questions (Q338-Q343):

NEW QUESTION # 338
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

Answer: C


NEW QUESTION # 339
Which term is used to describe removing something that could have an effect on a service?

Answer: A

Explanation:
In IT service management, a change refers to any alteration to the IT environment that can affect services, including removing components that could lead to potential issues.


NEW QUESTION # 340
Where are the details of the required performance outcomes of a service defined?

Answer: D


NEW QUESTION # 341
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

Answer: D


NEW QUESTION # 342
What is defined as any financially valuable component that can contribute to the delivery of a service?

Answer: D


NEW QUESTION # 343
......

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