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| Section | Weight | Objectives |
|---|---|---|
| Solution Design and Documentation | 18% | - Create functional specifications and design documents - Translate requirements into Salesforce solution design - Map business processes to Salesforce capabilities |
| User Stories and Acceptance Criteria | 18% | - Define components of effective user stories - Document and maintain user stories - Write clear, testable acceptance criteria |
| Change Management and Enablement | 17% | - Support adoption and training activities - Develop change enablement strategies - Identify change impacts and risks |
| Development Support and User Acceptance | 12% | - Validate solution against requirements - Support solution development and clarify requirements - Plan and execute user acceptance testing |
| Customer Discovery | 17% | - Assess current state of existing products and processes - Understand BA roles across implementation lifecycle - Define project scope based on business strategies, goals and challenges - Document business processes and scope |
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements and user stories - Document and manage requirements in version control - Engage stakeholders to elicit, validate and prioritize requirements |
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NEW QUESTION # 178
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
Answer: B
Explanation:
A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/create-user-training-materials
* https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics/trailhead-basics-trails
NEW QUESTION # 179
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
Answer: A
NEW QUESTION # 180
Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.
What should JC use to prevent this from happening in the future?
Answer: C
Explanation:
The tool that Universal Containers should use to prevent teams from overwriting each other's changes in the future is a version control system. A version control system is a tool that tracks and manages changes to code or configuration in a software project or enhancement. A version control system helps to prevent teams from overwriting each other's changes by allowing them to create and work on separate branches or copies of the code or configuration, merge their changes with the main branch or copy when they are ready, and resolve any conflicts or errors that may occur during the merge. A version control system also helps to maintain a history of changes, backup and restore previous versions, and collaborate and communicate with other team members.
References:
https://trailhead.salesforce.com/content/learn/modules/git-and-git-hub-basics/work-with-the-git-hub-workflow
NEW QUESTION # 181
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?
Answer: C
Explanation:
Explanation
The best practice for managing requested changes to the original requirements is to use a change request log and user stories. A change request log is a document that tracks and records any changes that are requested by stakeholders or identified by the project team during the project lifecycle. A user story is a concise statement that describes what a user wants to do and why they want to do it in Salesforce. The BA should update the change request log with the details of the requested change, such as the description, source, priority, impact, status, and approval. The BA should also draft a new user story that captures the requested change in terms of who, what, and why, and add it to the backlog for prioritization and development. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-change-management/manage-change
NEW QUESTION # 182
The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?
Answer: B
NEW QUESTION # 183
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