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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Setup20%- Company Settings
  • 1. Organization Settings
  • 2. Fiscal Year Configuration
  • 3. Business Hours and Holidays
- User Interface Configuration
  • 1. Lightning Experience Settings
  • 2. App Customization
Data and Analytics Management14%- Analytics
  • 1. Dashboards
  • 2. Reports
- Data Management
  • 1. Import and Export Data
  • 2. Data Quality
  • 3. Duplicate Management
Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
- Sales Productivity
  • 1. Leads
  • 2. Opportunities
  • 3. Accounts and Contacts
Object Manager and Lightning App Builder20%- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages
- Object Customization
  • 1. Custom Objects
  • 2. Record Types
  • 3. Fields and Relationships
Workflow and Process Automation16%- Automation Tools
  • 1. Business Process Automation
  • 2. Flow Builder
  • 3. Approval Processes
Productivity and Collaboration7%- Collaboration Tools
  • 1. Calendar Management
  • 2. Activities
  • 3. Chatter
Service and Support Applications11%- Customer Support
  • 1. Case Management
  • 2. Entitlements
  • 3. Knowledge

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Salesforce Certified Administrator Sample Questions (Q73-Q78):

NEW QUESTION # 73
When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers

Answer: A,D

Explanation:
Explanation
Flow Builder and Process Builder are two automation tools that should be used to accomplish this request.
Flow Builder can be used to create a flow that defines the logic and actions for creating a renewal opportunity, such as setting the stage, close date, and amount. Process Builder can be used to create a process that triggers the flow when an opportunity is closed won. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5


NEW QUESTION # 74
A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers

Answer: B,C

Explanation:
Explanation
Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You can use page layout editor to make fields editable or read-only on page layouts for different profiles or record types. After resetting a password, the user may be required to activate their device by entering a verification code sent to their email address or phone number before they can log in to Salesforce. This is a security feature that helps prevent unauthorized access to Salesforce from unknown devices or browsers. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutedit.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.identity_verification.htm&type=5


NEW QUESTION # 75
administrator at Northern TrailOutfitters is unable to add a new user in Salesforce.
What could cause this issue?

Answer: A

Explanation:
Explanation
One of the possible causes for being unable to add a new user in Salesforce is that the username is already in use by another organization. Usernames must beglobally unique across all Salesforce orgs, so if another user has claimed that username before, it cannot be used again. To fix this issue, choose a different username that is not taken by anyone else. The username is not restricted to a domain specific to my domain unless specified by an administrator. The email address used for the username does not have to match a contact record. The email used for the username can be any valid email address.
References:https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_add.htm&type=5


NEW QUESTION # 76
The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers

Answer: C,D

Explanation:
Explanation
To enable users to add repeating tasks in Salesforce, the administrator needs to do two things: first, enable the creation of recurring tasks in activity settings under setup; second, add the create recurring series of tasks field on the page layouts for tasks. This will allow users to create a series of tasks that repeat based on a specified frequency and end date.
References:https://help.salesforce.com/s/articleView?id=sf.tasks_repeating.htm&type=5


NEW QUESTION # 77
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

Answer: A,D


NEW QUESTION # 78
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