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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance

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Salesforce Certified Slack Administrator Sample Questions (Q88-Q93):

NEW QUESTION # 88
You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)

A. Users Admin
B. Roles Admin
C. Channels Admin
D. Compliance Admin

Answer: B

Explanation:
According to Slack's role management documentation:
"Roles Admins have the ability to assign and manage system roles for members across the Slack organization." Compliance Admins (A) manage legal holds and data exports. Channels Admins (C) manage channel structures. Users Admins (D) manage member profiles and deactivations. Only Roles Admins manage assignment of admin permissions.
(Reference: Slack Administration Study Guide - System Roles Overview)

NEW QUESTION # 89
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Encourage executives to model this behavior and communicate in public channels themselves.
B. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
C. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D. Work closely with the executive team, and have them mandate public channel usage.

Answer: A

Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)

NEW QUESTION # 90
Your organization recently purchased the Slack Pro plan.
As the IT lead, you're responsible for setting up single sign-on (SSO).
Which provider is required for the Pro plan?
(Select the best answer.)

A. Okta
B. Azure SAML
C. Auth0
D. G Suite Auth

Answer: D

Explanation:
Slack Pro plan documentation states:
"Slack's Pro plan supports Google Workspace (formerly G Suite) authentication for single sign-on without needing a third-party SAML provider." Azure SAML, Auth0, and Okta are typically used with the Business+ and Enterprise Grid plans where SAML SSO is needed.
(Reference: Slack Administration Study Guide - Authentication and SSO by Plan)

NEW QUESTION # 91
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?

A. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
B. Do not allow end users to request new workspaces; instead, encourage them to create more channels.
C. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
D. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.

Answer: C

Explanation:
Slack recommends for Enterprise Grid governance:
"Workspace creation requests should be routed to a private admin team for evaluation, ensuring that new workspaces align with business needs, security policies, and organizational strategy." Public channels (A) expose sensitive administrative discussions. C and D bypass proper governance and risk fragmented Slack management.
(Reference: Slack Administration Study Guide - Workspace Creation and Governance)

NEW QUESTION # 92
Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?

A. Convert the group DM to a private channel, and then invite the new members.
B. Continue using the group DM, and invite the new members to it.
C. Start a new group DM with only the new members of the team.
D. Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.

Answer: A

Explanation:
Slack documentation advises:
"Group DMs cannot be expanded to include or replace members after they are created. If you need to manage membership over time, you should create a private channel." Converting the group DM into a private channel allows Chandler to maintain privacy, manage membership changes, and centralize discussions securely.
(Reference: Slack Administration Study Guide - Private Channels vs. Group DMs)
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NEW QUESTION # 93
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