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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: High-Velocity IT Concepts and Digital Enterprise | 25% | - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Topic 2: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 3: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 4: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 5: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 6: Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles |
| Topic 7: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
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NEW QUESTION # 56
An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?
Answer: A
Explanation:
The service validation and testing practice contributes to faster product delivery by including testing early and continuously throughout the development lifecycle, enabling earlier detection of defects and reducing delays later in the process.
NEW QUESTION # 57
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?
Answer: D
Explanation:
To complete its overall risk mitigation, the organization should ensure the plan is tested. Testing validates that backup sites, data recovery, and manual processes actually work in practice, ensuring resilience during a real disaster.
NEW QUESTION # 58
Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design
Answer: D
Explanation:
The service value system in a digital operating model emphasizes collaboration, shared responsibility, and value co-creation between service providers and consumers. A key characteristic is fostering a culture of high performance where value is jointly created rather than delivered in isolation. It also reflects closer alignment and integration between providers and consumers, supporting shared accountability for outcomes rather than strict ownership boundaries.
NEW QUESTION # 59
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?
Answer: D
Explanation:
Monitoring and event management best supports an SRE team aiming to increase resilience, as it provides the tools to detect, diagnose, and respond to issues automatically, reducing downtime and improving system reliability.
NEW QUESTION # 60
An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?
Answer: D
Explanation:
The software development and management practice ensures that applications are designed, built, and maintained to meet both current and evolving business needs. By continuously aligning applications with organizational requirements and quality criteria, it helps ensure that software remains usable, functional, and fit for purpose, directly addressing issues of missing functionality and poor usability.
NEW QUESTION # 61
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