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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Topic 1: Performance Improvement in Operations	- Performance measurement and benchmarking 1. Setting performance targets 2. Benchmarking techniques - Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies
Topic 2: Operations Processes and Systems	- Four Vs of operations 1. Volume 2. Variety 3. Visibility 4. Variation in demand - Process design and analysis 1. Input–transformation–output model 2. Types of operations: manufacturing and services
Topic 3: Operations Strategy and Performance	- Operations strategy development 1. Stages of operations strategy evolution 2. Top-down vs bottom-up strategy perspectives - Order winners and order qualifiers 1. Competitive positioning through operations capability
Topic 4: Operations Management Concepts	- Definition and scope of operations management 1. Role of operations in supply chain efficiency and effectiveness 2. Operations as transformation process (input–transformation–output) - Performance objectives of operations 1. Flexibility 2. Speed 3. Dependability 4. Quality 5. Cost
Topic 5: Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Failure Mode and Effects Analysis (FMEA) 2. Failure measurement and impact 3. Maintenance strategies and reliability improvement

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CIPS Operations Management Sample Questions (Q86-Q91):

NEW QUESTION # 86
The Public Sector only provides Services not Goods. Is this TRUE?

A. yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
B. no- the public sector provides goods rather than services
C. yes- the public sector provides services such as education and health care
D. no- the public sector may provide goods as well as services

Answer: D

Explanation:
The statement is not true. The Public Sector can provide both goods and services. The study guide gives the example of Uganda, where the government produces bread and sugar and provides this at a subsidised rate to citizens. Most countries' Public Sector also provides services such as education and transport. Therefore option 3 is correct. P.65

NEW QUESTION # 87
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

A. selecting
B. shining
C. sustaining
D. sorting
E. selling

Answer: B,C,D

Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110

NEW QUESTION # 88
Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO

A. phone surveys
B. in-process checks
C. machine diagnostic checks
D. point-of-departure interviews

Answer: B,C

Explanation:
In-process checks and machine diagnostic checks provide answers the quickest as these are conducted DURING processes. Surveys and Point-of-departure interviews are conducted AFTER guests have left- so there is a time-delay here. They're also more resource- intensive. See p.96 for a list of techniques that can be used by a company to uncover failures.

NEW QUESTION # 89
A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X. What is this an example of?

A. fail safing
B. redundancy
C. preventative maintenance
D. run to breakdown

Answer: A

Explanation:
This is fail safing. Fail safing is a design feature that prevents a failure. In this case, it prevents ice being dropped on the floor if there is no cup there. There are some good examples of this on p.102

NEW QUESTION # 90
One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

A. no- Business Process Re-Engineering is usually more expensive as a Consultant is often hired
B. yes- Kaizen involves changing an entire process
C. no- Business Process Re-engineering is a slow process that involves all members of the team
D. yes- Kaizen uses a cross-functional team to implement

Answer: A

Explanation:
Firstly, the sentence is False- BPR is more expensive than Kaizen- so discount options 1 and 2. Between 3 and 4, 4 is incorrect as BPR is quick and doesn't involve everyone. Kaizen is slow and involves everyone. Differences between BPR and Kaizen are on p.90 of the study guide.

NEW QUESTION # 91
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