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Pegasystems PEGACPDC25V1 Exam Overview:

Certification Vendor:Pegasystems
Exam Name:Pega Certified Decisioning Consultant 25
Exam Number:PEGACPDC25V1
Exam Format:Scenario-based Questions, Multiple Choice
Exam Duration:90-120
Exam Price:$175 USD
Available Languages:English
Passing Score:70%
Certificate Validity Period:1 year
Real Exam Qty:60-75
Related Certifications:Pega Customer Decision Hub Certification
Pega Certified System Architect
Pega Certified Senior System Architect
Recommended Training:Pega Academy - Customer Decision Hub Learning
Exam Registration:Pega Certification Portal
Sample Questions:Pegasystems PEGACPDC25V1 Sample Questions
Exam Way:Online proctored or test center
Pre Condition:Recommended: Pega System Architect certification or equivalent experience with Pega Customer Decision Hub.
Official Syllabus URL:https://www.pega.com/services/education-and-certification

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 2
  • Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 3
  • AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 4
  • Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.

Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q23-Q28):

NEW QUESTION # 23
U+ Bank, a retail bank, is designing an engagement policy for its credit card promotions. To meet legal requirements, the bank must ensure that only customers aged 18 or older are considered for any credit card offer.
Which policy configuration level should U+ Bank use to implement the age requirement (18+ years) for all credit card promotions?

Answer: A


NEW QUESTION # 24
U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you perform the build tasks based on best practices.

Answer:

Explanation:


NEW QUESTION # 25
U+- Bank uses Next-Best-Action Designer to configure engagement policies for different customer segments. A business user wants to create reusable policy conditions that can apply across multiple actions and campaigns. The user must understand when the save-to-library feature is available.
When is the save-to-library option unavailable for engagement policy conditions?

Answer: C


NEW QUESTION # 26
As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

Answer: B

Explanation:
Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 27
U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.
Which statement is true about customer journeys in Pega Customer Decision Hub?

Answer: A


NEW QUESTION # 28
......

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